Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[Fozzai]

Hi Gemma,

Thanks for the re-synch but it didn't work and the huge error message is still there. I now have 3 numbers that fail to connect to the VSS and another that shows a full signal bar but will not receive Texts the 3G icon has disappeared from the screen. The only phone that seems to connect is my own phone the account owner, it doesn't show a 3G icon but it shows a full signal bar. The VSS shows the correct lights.
With regard to the new phone that was the reason for these posts I've tried the sim in another phone and it comes up with the message 'not registered on the network' on advice from one of the tech team on the forum i got a new sim with exactly the same results in both phones, I've replied to th PM

[Gemma]

Hi @Fozzai

Please reply to the email we’ve sent to you today.

Thanks,

Gemma

[andypiggins]

Hi

My wife upgraded recently and got a new nano SIM. Sure Signal serial number is 42142462532. Can you please do the re-sync?

Thanks

Andy

[Gemma]

Hi @headjog and @andypiggins

Please remove the number from your Sure Signal and wait 24 hours.

After 24 hours, please add it back and then turn the phone off and on.

If the number it’s for is the owner on your Sure Signal account, you’ll need to swap one of the other numbers to become the owner.

Thanks,

Gemma

[donp46]

Pease please how do i swap owner, very sorry to touble you all but, perhaps someone can help. Whole story too long and boring and i am very upset. Have been trying for two weeks after sim swap to get my mobile to re connect to the sure signal V3 that i purchased recently. Went into a vodafone shop this morning and got another sim fitted he assured me it would be fine. It was not. Went onto live chat after lenghty chat the nice guy phoned me at home via landline. After talking he said he would transfer to someone who woud sort it out. Waited on phone and the person who answered knew nothing of my situation plus could not deal with it. Transfered yet again, this time was told leave the phone on overnight and ity will connect. I said to the lady this is not going to fix it but, she would not budge. So i am seeking help fome the brains here for help. Sorry and thanking you in advance. Regards

[Retired-Rodney]

Hi @donp46,

Please try performing a reset on your device; 

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Rodney

[simongreen67]

Hi donp46. What did you have to do in the end? I assume you fixed it. I have the same problem.

Cheers.

[Fozzai]

Hi Gemma,

I didn't get any E-mail to reply too. But I have since spoken to the Tech Team and they E-mailed a list of instructions to carry out i'll let them know how I get on, one thing though i'm not sure why i have to set the ports up on my router after i've been using it for over a year with no problems till now.

[headjog]

Hi,

I have upgraded my phone and sim and now my sure signal wont work.

Can you please help me re-sync the VSS to my phone?

Thanks

[headjog]

Ok update - my new sim did eventually connect to my Sure Signal - it was just a case of waiting - probably about 6 hours and all was good.

Impatient git me - no ownership change or anything