Sure signal stopped working on apple devices

[alanaac]

I have 2 iphones and 2 ipads and 1 samsung phone registered to my ss 3. All the apple devices have stopped working but the samsung phone is working fine. Any suggestions ?

[BandOfBrothers]

Hi,

I would suggest.....

Turn off the 4G setting in the Apple devices to force them onto 3G to see if that helps. 

If if not then try de registering the numbers for 24 hours and then re register. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[Rahim]

@alanaac If you're still having trouble after the information given by @BandOfBrothers, please let us know your Vodafone Sure Signal serial number and we'll investigate further from our end.