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amzeus76 · ‎13-03-2014

I upgraded both of my phones on tuesday and changed the sims to nano sims, since then i have not been able to get a signal from our sure signal, i have tried everything on the forums from rebooting the sure signal, removing the numbers and adding again but it has not worked.

Retired-Andy · ‎24-03-2014

Hi amzeus76,

Your Sure Signal isn’t currently connecting to our servers from its current location.

Trying it in a different setting will help us to identify if the cause is related to your internet connection or current set up, or whether the device has a fault.

If you’re facing signal issues in your area, take a look here.

The reset process just forces the Sure Signal to check in against our servers and receive any updates as necessary.

If there’s anything that prevents the unit from connecting to our servers, the reset process can’t complete and it’ll stop working.

We’re unable to compensate for the lost service since the Sure Signal has stopped working.

There’s more information in our Sure Signal Terms and conditions.

Cheers,

Andy

View solution in original position

yellow160 · ‎27-03-2014

Good job you didn't shell out £100 on a new SureSignal then.

Amazing how that faulty device suddenly started working again.

Retired-Dave · ‎27-03-2014

Hi amzeus76,

Thanks for letting us know. :smileyhappy:

We're not aware of any specific routers the Sure Signal won't work with, but we can't guarantee that they're all supported.

Dave

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