Sure signal with Satellite Broadband

[kate87]

Hi,

I live really remotely and therefore do not have access to broadband through my home phoneline and have no phone signal on Vodafone. I have had satellite broadband installed and have bought a SureSignal box to try and get some phone signal. I have been told by the assistant in the Vodafone store and also over the phone that it will work with satellite broadband, but I cannot seem to get it to work.

I have registered the SureSignal and the users, connected it all up and the power light is constant red, and both other lights will flash for a period of time (around 15 mins) but then go off and just the power light is on. I have tried numerous times to get it to connect but it does the same thing. My phone will connect to the wireless and my laptop also connects, so I don't think it is an issue with the internet?

Any help will be greatly appreciated.

Thanks

[tomdroid77]

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\ping 192.168.0.2

Pinging 192.168.0.2 with 32 bytes of data: Request timed out. Request timed out. Reply from 192.168.0.2: bytes=32 time=1268ms TTL=64 Request timed out.

Ping statistics for 192.168.0.2:     Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds:     Minimum = 1268ms, Maximum = 1268ms, Average = 1268ms

C:\ping 192.168.0.4

Pinging 192.168.0.4 with 32 bytes of data: Reply from 192.168.0.4: bytes=32 time=312ms TTL=64 Reply from 192.168.0.4: bytes=32 time=133ms TTL=64 Reply from 192.168.0.4: bytes=32 time=1ms TTL=64 Reply from 192.168.0.4: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.4:     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 1ms, Maximum = 312ms, Average = 111ms

C:\tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     *        *        *     Request timed out.   2  1862 ms   819 ms   924 ms  10.130.162.9   3  2364 ms   823 ms  1218 ms  10.130.162.163   4  2257 ms   919 ms  1023 ms  88-202-127-115.ip.skylogicnet.com [88.202.127.11 5]   5   800 ms   796 ms   805 ms  192.168.66.2   6  1250 ms   923 ms   810 ms  10.130.2.62   7  1220 ms  1126 ms   920 ms  10.130.1.6   8  1872 ms  1023 ms   935 ms  10.130.2.57   9  1786 ms  1020 ms   790 ms  10.130.1.18  10   926 ms   923 ms  1020 ms  xe-10-2-0-762.par-gar-score-2-re1.interoute.net [195.81.51.225]  11   783 ms   810 ms   793 ms  ae2-0.ams-koo-score-1-re0.interoute.net [84.233. 190.61]  12   782 ms   811 ms   793 ms  AMDGW1.arcor-ip.net [195.69.145.123]  13  1023 ms   795 ms   800 ms  92.79.213.137  14  1653 ms   921 ms  1125 ms  85.205.116.10  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

[Retired-Andy]

Hi tomdroid,

I can see from your other post here, you’re a customer of Tooway.

This is a satellite broadband provider and would explain the high figures your traceroute shows.

The Sure Signal page on our website does state that a “fixed-line home broadband connection with a minimum speed of 4.13Mbps” is needed.

A Sure Signal needs a maximum latency of 200ms to keep a stable connection to our servers.

On the traceroute, all the times are above this figure which is why your Sure Signal won’t be able to connect.

The only option I can think of is to change internet providers to one that provides a fixed line broadband connection.

Thanks,

Andrew