SureSignal 2 - Flashing red only

[MattWasp]

Hi, my SS2 has been down for the last couple of weeks having previously worked fine.

The tests (below) seem fine and I've tried resetting it and also restarting the router.  I'm on Plusnet FTTC.

Can you advise what to do next?

Test details:

SureSignal id: 40114662550

IPV4 Address is  146.199.157.114

IPV6 Address is ::ffff:92c7:9d72

SPEEDTEST.NET

Ping 13ms

Download 29.81Mbps

Upload 6.45Mbps

PINGTEST.NET

Line Quality A

Ping 13ms

Jitter 3ms

Packet Loss 0%

TRACEROUTE

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]

  2     9 ms     8 ms     8 ms  lo0.10.Central10.pcl-bng04.plus.net [195.166.130

.177]

  3     8 ms     8 ms     8 ms  irb.10.PCL-CR02.plus.net [84.93.249.82]

  4     9 ms     8 ms     8 ms  ae2.pcl-cr01.plus.net [195.166.129.6]

  5     9 ms     8 ms     9 ms  ae1.ptw-cr01.plus.net [195.166.129.0]

  6    10 ms    10 ms    11 ms  lndgw2.arcor-ip.net [195.66.224.124]

  7    10 ms    10 ms    10 ms  85.205.0.86

  8     *        *        *     Request timed out.

LAN SETTINGS:

Status: Active
Type: Gaming Console
Connected To: ethport1 (Ethernet)
Physical Address: 0c:4c:39:00:d2:ce
IP Address Assignment: DHCP
IP Address: 192.168.1.5
Always use the same IP address: Yes
DHCP Lease Time: Infinite

PORTFORWARDING:

Protocol Port Range Translate To ... Trigger Protocol Trigger Port

TCP 8 - 8 8 - 8 - -

UDP 8 - 8 8 - 8 - -

TCP 50 - 50 50 - 50 - -

UDP 50 - 50 50 - 50 - -

TCP 123 - 123 123 - 123 - -

UDP 123 - 123 123 - 123 - -

TCP 500 - 500 500 - 500 - -

UDP 500 - 500 500 - 500 - -

TCP 4500 - 4500 4500 - 4500 - -

UDP 4500 - 4500 4500 - 4500 - -

TCP 1723 - 1723 1723 - 1723 - -

UDP 1723 - 1723 1723 - 1723 - -

[BandOfBrothers]

Hi

I have seen posts on the eForum where a person has had to acquire a new power source that are available from eBay for around £10.

Trouble shooting help

https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

[ChazzD]

@MattWasp

Having checked the serial number, I can see that your Sure Signal is currently showing as being deregistered. 

Please register your Sure Signal to see if this resolves the problem. 

[MattWasp]

Thanks for having a look, ChazzD.  

We've re-registered it (I'm not sure how it came to be de-registered - never mind).  Waited 12 hours, tried another reset, but we're still stuck on the flashing red light.

Any idea what next?

[ChazzD]

@MattWasp

Please go through the steps to ensure all these ports are forwarded to your Sure Signal's internal IP address.

It's also worth trying a different Ethernet cable to rule this out as a cause for the issues.

If neither of these options resolve the problem, please try connecting your Sure Signal in another location such as a friend of family member's house.

Leave it connected for at least 24 hours. We'll then be able to see if the problem is specific to your location or with the Sure Signal itself.