SureSignal 3 no longer working

[michaelaston]

Hi,

I have a SureSignal V3 that I registered end of July 2016. It worked for 3 or 4 weeks but know I can't pickup any signal from it on my IPhone 5S.

I've tried all the suggested fixes without success.

Red light and white lights 1 and 2 solid

SN 43162227862

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22ms ping time

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 11 ms <1 ms <1 ms 192.168.7.1
2 1 ms 1 ms 1 ms 10.0.40.254
3 1 ms 1 ms 2 ms 31-24-221-33.ccsleeds.co.uk [31.24.221.33]
4 9 ms 8 ms 9 ms 185-4-240-45.ccsleeds.co.uk [185.4.240.45]
5 9 ms 8 ms 9 ms te4-4-278.bgp2.thn.ccsleeds.co.uk [178.248.33.233]
6 9 ms 10 ms 10 ms te-0-1-0-5.r00.londen10.uk.bb.gin.ntt.net [83.217.238.57]
7 9 ms 9 ms 9 ms ae-15.r02.londen03.uk.bb.gin.ntt.net [129.250.3.30]
8 9 ms 19 ms 9 ms ae-0.vodafone.londen03.uk.bb.gin.ntt.net [129.250.66.46]
9 9 ms 10 ms 9 ms ae22-xcr1.lns.cw.net [195.2.30.61]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

Thanks

Mike

[Retired-EricChe]

@michaelaston

Sorry to hear you're having trouble with your Sure Signal.

Our systems are showing the Sure Signal last connected today at 02:11am. The light sequence you've provided also usually means the Sure Signal is ready to use.

 I've performed a re-sync on your Sure Signal today.

Please leave the Sure Signal for 6 hours, and then complete the process by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.