SureSignal Home Hub 3 New Issue

[markroy]

Very poor 3g signal that keeps dropping to No Service.  SureSignal Version 1 connects (all three lights on).  After receiving a new BTHome Hub 3 (ADSL connected) 3 days ago.  All worked fine then yesterday (9th May) morning problem has been occuring.  Upload and download speeds (speedtest.net) all good and no other connectivity issues.  Have tried hard resetting SureSignal and also the HomeHub.  Have tried different LAN port.  Out of the box port forwarding enabled on the HomeHub.  Have used the SureSignal with BTHomehub 2 with no major problems for over two years before this.  As said, worked fine to start on the BTHomehub 3.  Have performed Tracrt and Ping to Vodafone gateway and have connectivity through the BT network (screenshot attached).

[markroy]

OK.  Problem appears solved.  Have place the SureSignal in the BTHomehub's DMZ.  Firewall still active on default homehub settings.  Appears then to have been a potential Port Forwarding issue when the HomeHub on the internal home network.

[Retired-Matt_Vo]

Hi markroy

Its good to see you have managed to resolve this, if there is anything else you know where to come

Matt

Moderator