SureSignal Not Powering On

[jbsolutios]

Dear All

I have been using my SureSignal v3 for a few months, but a few days ago it stopped working.

By not working, I mean it will not even power up any more. No lights whatsoever including the network link and activity on the Ethernet port. It is not a configuration or network issue, the SureSignal is completely dead. I have tried different power sockets, attempted to reset it, but it appears that the internal power supply has failed.

After investigating further, there is a smell of burnt electronics! It has always been plugged in to a UPS with more than adequate ventilation.

What do I need to do to get this replaced ASAP please, as my wife is a dentist on call and we cannot afford to have no signal?

Many thanks

John Benson

[Retired-EricChe]

Sorry to hear this, @Philbedacious

I've sent you a private message with contact details for my team.

[gsmsecure]

Hi

Without repeating myself as already made comments earlier in this post..

Please see https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...

You MUST report this to Trading Standards and then follow the process of replacement as they are investigating with view to enough failures to force a recall.

Please leave a comment on the post and if helpful, drop a thanks...

Many thanks

[gsmsecure]

Before returning the unit, are you able to open it up and take photos?

If so, drop me a private message with the photos and I will pass them on..

This will NOT affect your ability to obtain an exchange unit..

Many thanks