SureSignal V1 - Phone(s) Not Connecting

[lladoog]

I have recently got a sure signal V1. I have registered it on MyVodafone and set up the telephone numbers to it (owner + one other). Lights 1, 2 and 4 are lit continuously. Light three does not light at all, suggesting that neither phone is connecting. (Phones are Samsung N9005 & I9003, both set to auto data mode)

I have de-registered and registered the SureSignal box, however the result is the same. 

Further information below:

Your speed test results:                  1.62Mbps Down / 0.54Mbps Up
Your ping test results:                     Ping 45ms / Jitter 2ms
Your external IP address                88.104.191.228

Your Sure Signal serial number:    21229073362

The results of a traceroute.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\JEG>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 75 ms 97 ms 98 ms O2WirelessBox.lan [192.168.1.254]
2 35 ms 35 ms 36 ms 88-104-176-1.dynamic.dsl.as9105.com [88.104.176.1]
3 36 ms 37 ms 37 ms 85-210-252-113.dynamic.dsl.as9105.com [85.210.252.113]
4 39 ms 37 ms 36 ms xe-11-0-0-101.rt001.bre.as13285.net [85.210.255.33]
5 37 ms 38 ms 39 ms host-78-144-8-189.as13285.net [78.144.8.189]
6 42 ms 42 ms 43 ms host-78-144-8-163.as13285.net [78.144.8.163]
7 59 ms 58 ms 62 ms ldngw1.arcor-ip.net [195.66.224.209]
8 58 ms 59 ms 57 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14..........

Is the unit at fault or a setting incorrect?

[Retired-Kay · Accepted solution]

Hi lladoog, 

Everything is fine with your traceroute and the lights showing on the Sure Signal are correct. 

Is 3G active in the settings on both handsets? 

I've done a resync for you, try the following reset and let us know how you get on;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait 

Thanks, 

Kay

[lladoog]

Many Thanks,

The Resync and Reset seems to have done the job.

A+++++