SureSignal V1 connection loss - unresolved, please help!

[marekp]

My SureSignal lost connectivity about 2 days ago and, despite several resets and a call to your tech support people, it has remained offline.

There is no other mobile signal around here, so we are totally reliant on it  - please help get this resolved!

The outgoing internet connection is working fine and nothing has changed in router set-up.  The SureSignal has generally worked reliably both here and at a previous property for 2 years, although occasionally needs to be reset - perhaps once every couple of months.

Since the call to your tech support people, I have forwarded all the relevant ports:

123

8

50

500

4500

1723

..to make sure that wasn't causing the problem (although given that it had worked before and nothing had been changed in the router set-up, this seems an unlikely cause).

It has been reset 4 times over the last 2 days, but whenever it comes back on, it just gets stuck on the top 2 lights and there is no network signal.

It is a SureSignal V1, S/N 21224662995.

Please help!  As my phone relies on it, you can't reach me that way, but email is fine...

[Retired-PaulE]

Hi marekp,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul