Since sometime yesterday my V1 box is failing to connect and stuck in an apparent never ending connection loop. I get light 2 light solid, and light four flashes (presumably whilst the VPN connection handshakes), but never goes solid. Light 2 then drops out, flashes again before going solid and I get the flashing light 4 again. And the loop continues....
Apart from the odd issue here and there the V1 has mostly been fine until some point yesterday. I've tried a factory reset, and I've also tried via an alternative broadband connection (Infinity with a HH5) but this makes no difference. I'm connected to Virgin broadband via a Netgear R7000/Nighthawk.
To save some time here are the diagnosticsin advance:
S/N: 21221761543
Downstream: 157.26Mbps
Upstream: 11.97Mbps
Ping: 22ms
Jitter: 3ms
Packet loss: Unavailable due to the requirement to install Java which I don't intend on doing. Happy to produce results via an alternative means. I'm pretty confident there is no packet loss however - particularly given I have the same issue with two broadband providers.
Tracert (Virgin):
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 15 ms 19 ms cpc5-alde4-2-0-gw.6-2.cable.virginm.net [81.110.20.1]
3 9 ms 7 ms 7 ms glfd-core-2b-xe-012-0.network.virginmedia.net [86.28.21.221]
4 10 ms 8 ms 9 ms popl-bb-1b-ae3-0.network.virginmedia.net [213.105.159.245]
5 7 ms 9 ms 9 ms popl-bb-2a-ae2-0.network.virginmedia.net [62.254.42.89]
6 * 12 ms 24 ms nrth-bb-2a-ae0-0.network.virginmedia.net [62.254.42.69]
7 11 ms * 9 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
8 13 ms 27 ms 12 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
9 16 ms 17 ms 12 ms ldngw1.arcor-ip.net [195.66.224.209]
10 16 ms 13 ms * 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracert (BT Infinity):
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 315 ms 3 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 15 ms 31.55.187.193
4 16 ms 15 ms 16 ms 31.55.187.200
5 887 ms 17 ms 17 ms 195.99.127.52
6 17 ms 17 ms 17 ms 62.6.201.185
7 22 ms 21 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
8 173 ms 21 ms 18 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
So both Tracerts pretty identical and hit the Vodafone network at 85.205.0.86.
Is there a network issue here or has my SureSignal died?
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