SureSignal V1 needs update?

[haven_brian]

Same as many others here, my VSS V1 has no problems connecting to service (3 LEDs OK) but phones no longer register with it, so it likely needs an update pushed to it.

S/N is 21196834739

Why does this not go out automatically??

[Tal_Hides]

As mentioned above, I have exactly the same issue and have tried the hard reset without any success. The main three lights are on confirming a working, connected SureSignal V1 unit, but our phones will no longer connect.

S/N is 21229794603

Can you investigate whether this needs an update and arrange if required?

Thanks,

Dave

[DaveCD · Accepted solution]

Hi haven_brian and Tal_Hides

I've checked and can see that these are both on the previous software.

I have requested for the new software to be sent, so please do not unplug or reset for a minimum of 24 hours.

DaveCD

[haven_brian]

Hi Dave,

Looks like the update worked overnight, my phones all now show 3G again, many thanks. But I am still curious why it is left to us users to discover this issue and ask for the update through the forum, and not have at least this particular update pushed out automatically ...?

[Retired-Kay]

Hi haven_brian, 

If this issue occurs a factory reset of the Sure Signal should push out any new firmware updates. 

If this doesn't work then it would mean either a post here or a quick call to 191 for us to manually arrange this. 

Thanks, 

Kay

[jcochrane]

How does one do a factory reset?

[Retired-Andy]

Hi jcochrane,

To do a factory reset, follow the one of the processes below.

For versions 1 and 2:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

For version 3:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

If this doesn’t solve your issue, we’ll need some additional information from you. Can you provide the following please:-

Your Sure Signal serial number.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Cheers,

Andy