SureSignal V2 - steady power light only after change to Hyperoptic Service Provider

[andrewking2904]

Hello

I've just changed my internet service provider to Hyperoptic from BT and can't get the Sure Signal to work at all. The power light stays constant, the other two lights flash on and off for a bit but go dead within the hour. I've tried waiting, unregistering and reregistering the device, resetting, switching off  and on the router and Sure Signal, but nothing happens. The system light never becomes constant.

The Sure signal device has the number 40123501773.

downlaod speed 45.07

upload 48.44

Ping 5ms

ext IP 154.58.66.179

Windows 7 Home Premium Service Pack 1

Hope you can help.

Many thanks

[Retired-Kay]

Hi andrewking2904, 

Your IP address isn't registered in the UK which is why it's not working. 

You'll need to speak to your Internet service provider to help with this. 

Thanks, 

Kay

[andrewking2904]

Thanks Kay. Shall do and get back to you if/ when resolved.