SureSignal V2: white lights constantly flashing

[YoungDude]

My SS V2 has stopped working. The red power light is on, and the white System and Phone lights are flashing. I have tried powering down/powering up, tries resetting the device and tried unregistering and re-registering. After 24 hours the lights are still flashing.

Ping: 14ms, jitter 4ms, grade: B*

External IP: 82.69.58.122

IPv6: ::ffff:5245:3a7a

TraceRT:

C:\Windows\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 6 ms 7 ms 192.168.1.1
2 922 ms 804 ms 915 ms losubs.subs.bng1.th-lon.zen.net.uk [62.3.80.17]

3 1083 ms 716 ms 119 ms ae1-176.cr1.th-lon.zen.net.uk [62.3.80.36]
4 14 ms 10 ms 10 ms xe-8-2-2.lon10.ip4.gtt.net [77.67.66.225]
5 15 ms 10 ms 15 ms xe-2-1-2.lon11.ip4.gtt.net [89.149.183.181]
6 12 ms 16 ms 12 ms ae9-xcr1.lns.cw.net [195.2.22.217]
7 * * * Request timed out.
8 * * * Request timed out.
(and a load more of these)

SS V2 serial no: 40120159427

For several weeks my family have had problems connecting to it, hence my attempts at resetting everything.

Any assistance will be most welcome.

Thanks

[Mark]

@YoungDude

As the information in our Sure Signal Troubleshooting thread hasn't helped resolve your issue, We'll be happy to take another look into this for you. So we can conduct a complete investigation, please provide the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[YoungDude]

Everything seems to be working now. Still on the SS2 (good job the local Vodafone shop was "out of stock" on SS3s!)

Thanks to all who responded.

[mikebrunger]

So what was done to fix your problem? It's not very encouraging when 'it just starts working' with no explanation!

[YoungDude]

I'm guessing it was the 'reset' Vodafone did at their end. I posted about it 'still not working' and had pencilled in swapping the power supply (again) on the Sunday when at about 9pm Saturday my son said "I've got a full signal!" and one by one over the next ten minutes we all got a full signal.

[Jackiekaren]

Hi, I have this exact same problem and have unplugged/reset etc. The status says active in my account, but the lights just keep flashing. Can someone help please?

Thanks

[mikebrunger]

You must be one of the luck ones. I replaced my v3 with a new one from local store and still same problem. My ISP says they can't help as it's not their product and they have many sure signals working on my type of router. So I am now a very ##~## off customer stuck in the middle between 2 corporations that don't give a sh*t!! Back onto vf tomorrow I guess.

[Rahim]

@YoungDude We're pleased to hear you're now up and running with your Sure Signal. 

@Jackiekaren Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

@mikebrunger We'll reply back to your comment on your original thread as soon as we've got an update for you. 

[Jackiekaren]

The issue you’re experiencing: Power light constant, other 2 lights flashing

What light sequence you're seeing: As above

Your speed test results from here. 34mbps and 8.86mbps

Your external IP address from here. 81.152.49.168

Your Sure Signal serial number:40111001075

The results of a traceroute.

VSS Traceroute command

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jackie>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 10 ms 9 ms 10 ms 31.55.186.193
4 11 ms 10 ms 10 ms 31.55.186.224
5 10 ms 11 ms 10 ms core4-hu0-16-0-1.faraday.ukcore.bt.net [195.99.1
27.204]
6 11 ms 11 ms 11 ms peer6-BE8.telehouse.ukcore.bt.net [213.121.193.1
83]
7 10 ms 11 ms 10 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24
0]
8 10 ms 12 ms 11 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Jackie>

[Rahim]

@Jackiekaren I've checked your Sure Signal and can see it's made contact with our system shortly after your post (12 June 11.30pm). 

Please can you let us know if the device is now working? 

[Jackiekaren]

No, it's still the same. No change