SureSignal V3 cannot connect with iPhone6

[JIMBUCHANRUACH]

I have just installed a new SureSugnal as my old one stopped working.  It is registered and lights look fine but my Iphone cannot connect to it.

I have done diagnostic tests to do traceroute and ping to 212.183.138.181 but both tests fail!

Any advice welcome

[BandOfBrothers]

Hi

May I ask if the Sure Signal is brand new or a used one ?

Try unplugging the sure signal for a few days and then plug back in again. I've read this can help. 

Sure-Signal Help Page.

[JIMBUCHANRUACH]

Bought as new - although it did not come with fancy packaging!

I suspect that there may be a port issue!

[BandOfBrothers]

Thank you for your reply. 

You could speak with Customer Service on 191 or Live Chat from a computer use  if the Sure Signal FAQs have not helped. 

Also one of the Tech Teams should see your post and traceroute to help. 

[Retired-Beau]

@JIMBUCHANRUACH

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?