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26-05-2016 11:42 AM
Hello there, my sure signal stopped working. The light doesn't come on. I've tried the 30sec resetting and it still doesn't work. We use it to get phone signal so we feel cut out. Please help
Model: 9361 Home cell p3.0
Regards, Nyagah
28-05-2016 11:33 AM
Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?
29-05-2016 08:23 AM - edited 29-05-2016 08:25 AM
Hi
URGENT
When you say the light does not come on?.
Do you mean no lights at all?
If there are no lights on, remove immediately from the mains as there is a high possibility it has burnt out inside and there is risk of fire.
DO not do any further tests as Vodafone team should NOT be recommending any further attempts to try to fix it as this is dangerous advice.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)