SureSignal V3 not connecting 3G or 4G?

[GillyJay]

I have a V3 SureSignal which I use for the 2/3 days a week that I work from home. I turn it off when I'm not there as the plug gets very warm. Every 6/8 weeks or so the SureSignal fails to connect to broadband/my phone. I contact Technical who say it's just an interim problem possibly due to a reduced internet signal however, spookily, it seems to work within an hour or so of contacting them! Today, however, I deregistered the SureSignal and re registered it. Then spoke with Technical who said I shouldn't have done. It does suggest you do that on their troubleshooting page!! My iphone 5 is 4g but I gather I need to reduce it to 3G for Suresignal. Does anyone have any advice/help? I am fed up with having to contact Technical every 6 to 8 weeks.

[Retired-Ashley]

Hi @GillyJay,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ash

[GillyJay]

Hi Ashley,

Thanks for responding. I work through the trouble shooting options each time it happens. After re-registering on Tuesday, it connected bout 2 hours later which your Technical people told me it would, and could possible have taken longer. However, I was away yesterday so turned the SureSignal off on Tuesday night and here we are this morning, back in the same situation ie the SureSignal won't connect. I put it on very early and after an hour, nothing. I've just gone through the troubleshooting options, reset it etc and still no connection. This ruins my work days at home spending so much time trying to get the thing to connect. If I want to use my mobile I have to put it in the window and wait for it to get a signal then stand well away with it on speaker. I will fill in the details that you've asked for but it will have to be later. I need to get some work done.

Regards

Gill

[GillyJay]

Hi Ashley

It has just connected but here's the info from the Speedtest. Hope you  can access it from this link

http://www.speedtest.net/my-result/5035768239

Regards

Gill

[DaveCD]

@GillyJay

Thanks for letting us know you're back up and running.

It can take up to six hours each time the Sure Signal has been disconnected for the connection to be established (although it's often a lot sooner).

The speedtest result looks suitable enough to run the Sure Signal too.

If you need anything in the future, drop us a post.

[GillyJay]

Hi, here we are again. Another day and my SureSignal isn't connecting. Done the reset, checked the coverage and notice that our area is down to 2G today. Maybe that's the issue. Really, really finding the SureSignal less and less reliable. Been away for a few days so turned it off and not it's not connecting. I will have to find another way of boosting my signal. This device was an utter waste of £100.

[Retired-Charles]

@GillyJay - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.