SureSignal V3 red light only

[alexsmb]

My SureSignal only has the red light on.  I have tried a full factory reset but it doesn't even react to the reset button.  I have also reregistered it but no change.

Speedtest result: Download 36.64 Mbps Upload 3.69 Mbps

IP: 81.98.114.26

IPV6: ::ffff:5162:721a

SureSignal serial: 40132327327

Traceroute: 

C:\Users\Alex>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of

1 * 4 ms 3 ms routerlogin.net [1
2 13 ms 13 ms 13 ms cpc72297-sgyl28-2-
1.98.112.1]
3 12 ms 13 ms 12 ms sgyl-core-2a-xe-10
2.13.247.5]
4 * * * Request timed out.
5 * * * Request timed out.
6 22 ms 21 ms 20 ms brhm-bb-1c-ae0-0.n
.42.110]
7 * * 24 ms tcl5-ic-2-ae0-0.ne
.15.210]
8 44 ms 23 ms 23 ms ldngw1.arcor-ip.ne
9 21 ms 25 ms 22 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

[alexsmb]

As I said in my initial subject line ONLY the red light is on, NONE of the others.  This is not an option on your troubleshooting thread, hence posting the message above and carrying out the tracert.

[ChazzD]

@alexsmb

I've checked the serial number and IP address you've provided and all of this information seems fine on our end. 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

[alexsmb]

OK.  will do so this weekend. Thanks.