SureSignal Version 1 + Virgin Media Issue

[adamdossa]

I am trying to get a SureSignal V1 working w/ Virgin Media (router is Netgear SuperHub 2).

Initially I had a solid light 1, and after following advise on a post here to enable IPSec forwarding in the firewall settings of the router, the SureSignal now has lights 1 & 2 lit solidly.

Tried resetting various combinations of the SureSignal and router with no luck - broadband speed is fine. Any advice?

Serial No.: 21229077256

Results of a traceroute on a mac:

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
1 * * *
2 10.242.20.1 (10.242.20.1) 12.236 ms 10.443 ms 8.636 ms
3 bmly-core-2a-ae4-943.network.virginmedia.net (213.105.193.33) 12.200 ms 9.613 ms 9.359 ms
4 popl-bb-1c-ae3-0.network.virginmedia.net (213.105.159.225) 10.032 ms 9.705 ms 64.786 ms
5 nrth-bb-1c-ae7-0.network.virginmedia.net (62.253.174.137) 10.870 ms 13.620 ms 14.653 ms
6 nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 30.873 ms
nrth-bb-1b-et-710-0.network.virginmedia.net (62.253.175.57) 14.754 ms
nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 14.299 ms
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 13.678 ms 14.803 ms 14.658 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 19.104 ms 17.945 ms 25.303 ms
9 85.205.116.2 (85.205.116.2) 15.552 ms 17.095 ms 14.739 ms
10 * * *
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Thanks,

Adam

[Retired-Kay]

Hi adamdossa, 

Can you provide the following information;

Your speed test results from here.
Your external IP address from here.

Your Sure Signal did connect to our servers yesterday just after you posted on here and after doing a resync. Did you do a reset to make sure this completed? 

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let me know how you get on, 

Kay

[adamdossa]

Hi,

My IP Address is: 86.6.109.52

PING = 9ms

Download Speed = 62.94Mbps

Upload Speed = 2.91Mbps

The SureSignal now has lights 1, 2 and 4 lit solidly, but phone is showing no signal.

Thanks,

Adam

[Retired-Kay]

Hi adamdossa, 

The troubleshooting section for the lights you see can be found here. 

Can you let me know what phone you're using? Also, have you recently had a SIM change? 

Thanks, 

Kay