SureSignal v3 stopped working with Virgin SuperHub 2

[ian_mac123]

Hi Guys,

I bought a sure signal v3 (ss3) for my wife a few months ago and after a troubled start it had been working ok (still having to reboot the ss3 every so often). However over the past week or two it has just stopped working altogether. The only light that is on is the power light which is solid red all the time.

I have tried the factory reset and that gives the white flashing light on the internet (1) for about a minute or two then it goes off and back to the power light only being on.

I have the Superhub 2 with Virgin Media, I have changed most of the settings the troubleshooting suggestions make such as port forwarding, making sure MTU is at 1500, assigned an IP to the ss3, checked IPSec Passthrough, reset the router, reset the ss3, factory reset the ss3 and still nothing.

For quickness sake I am posting response to the standard 1st questions the vodafone team always ask

Speed Test

Ping Test

IP Address

(Is that safe to post on a public forum?)

Traceroute of 212.183.133.177

 1  * * *

 2  cpc14-broo7-2-0-gw.14-2.cable.virginm.net (82.0.20.1)  15.582 ms  12.335 ms  10.425 ms

 3  renf-core-2a-ae4-3587.network.virginmedia.net (62.254.191.137)  9.519 ms  9.201 ms  10.925 ms

 4  manc-bb-1c-ae13-0.network.virginmedia.net (62.253.174.37)  13.972 ms  13.084 ms  13.922 ms

 5  brhm-bb-1b-et-010-0.network.virginmedia.net (62.253.175.73)  31.220 ms  16.842 ms

    manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93)  26.004 ms

 6  brhm-bb-1c-et-600-0.network.virginmedia.net (62.253.175.197)  23.260 ms

    brhm-bb-1c-et-710-0.network.virginmedia.net (62.253.175.201)  16.266 ms *

 7  * * *

 8  lndgw2.arcor-ip.net (195.66.224.124)  52.268 ms  36.000 ms  37.589 ms

 9  85.205.116.2 (85.205.116.2)  36.052 ms  34.925 ms  34.189 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

ss3 serial number

Again is this safe to post on a public forum?

I am really starting to become disillusioned with the ss3 and by proxy vodafone. We were promised that this would be the solution to the poor signal issues in our home and the main reason why my wife joined vodafone, however all it seems to have brought is an expensive unreliable product which causes more headaches than it is worth!

Please, can you help resolve these issues so that we can have a stable 3G signal 

[ian_mac123]

Bumping this up, it seems to be the exact same as this topic

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-not-working-Only-Power-light-is-o...

Can you please do a resync?

Public IP is 82.0.20.217

Serial Number is 40132214392

Thanks.

[DaveCD]

Hi ian_mac123

I have resynced your device. Please can you let me know what lights are on and if they are stable or flashing.

Cheers

DaveCD

[ian_mac123]

Hi Dave,

Thanks for the reply.

We now have a constant red light and a flashing Internet light, but still no signal unfortunately.

Thanks for looking into this.

Ian

[Retired-James]

Hi Ian,

This light sequence is the configuration stage of the setup.

You should now be seeing a different sequence, can you let me know what you’re now seeing?

James

[ian_mac123]

Hi James,

Thanks, it has now been stuck on this sequence for the past 36 to 48 hours with no change. Just solid red light with flashing internet one.

Ian

[Jenny]

Hi ian_mac123,

This should have completed by now.

I recommend you try deregistering and reregistering your Sure Signal via your My Account.

Once you’ve done this, if you’re still having problems, take a look here for how to get in touch and we'll look into this further.

Thanks,

Jenny