SureSignal will not connect

[RJBC]

My suresignal was suspended by Vodafone ( it was working perfectly before hand) it has now been reactivated but the box starts to flash 2 white lights then after approx 5mins the lights go out and nothing seems to be happening what do i need to do to get it working.

Have reset router and suresignal but nothing still happens after the lights go out

[Sukhi]

Hi RJBC, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[RJBC]

As requested data below:

Sure signal now has both lights flashing constantly but not connecting.

Your speed test results from here. Download         6.06Mbps

Upload             0.87Mbps

Your ping test results from here.

Ping 37ms

Jitter 2Ms

Line Quality B*

Your external IP address from here.

IP Address 92.16.231.106

IPV6 ::ffff:5c10:e76a

Serial No. 40112850249

Tracer See Below

C:\Users\Rupert>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    32 ms    31 ms    31 ms  host-92-16-224-1.as13285.net [92.16.224.1]
  3    34 ms    33 ms    33 ms  85-210-251-223.dynamic.dsl.as9105.com [85.210.25
1.223]
  4    32 ms    32 ms    33 ms  host-78-151-230-12.as13285.net [78.151.230.12]
  5    35 ms    33 ms    33 ms  host-78-144-1-48.as13285.net [78.144.1.48]
  6    33 ms    34 ms    33 ms  host-78-144-11-29.as13285.net [78.144.11.29]
  7    33 ms    33 ms    34 ms  host-78-144-10-52.as13285.net [78.144.10.52]
  8    61 ms    35 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]
  9    35 ms    35 ms    34 ms  85.205.0.86
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Laura]

Hi @RJBC

Please try deregistering the Vodafone Sure Signal and re registering it and perform a factory reset on the Sure Signal.

To do this see below:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

If this doesn't connect, please let us know if there's a change in the light sequence you can see.

Cheers,

Laura

[RJBC]

Laura

many thanks have now done as you suggested deR then Registered was sent email & text to tell me it was active and this was on my account.

my only problem is i have been asked to reset the SS so many times the button has now broken off. Is there another way of reseting the SS.

All i'm now getting is the 2 lights continuously flash which according to the manual it is trying to connect to your system. See picture.

Any further suggestions gratefully recieved.