SureSignal won't work.

[Growltiger]

I had a problem that lasted two years with my Vodafone PAYG account. Here is the link:

http://forum.vodafone.co.uk/t5/Pay-as-you-go-services/Technical-problem-on-my-account-I-am-in-despai...

As part of your attempts to solve that problem, some of my records were cleared by Vodafone. I now discovered that my SureSignal isn't working. On checking the account online, I found I no longer had a SureSignal registered! I registered it again two days ago, and added a second phone, and that all worked as it should in the system.

But it doesn't work, the phones don't see it and only the top light is on. . So I looked at the trobleshooting guide. I have the first model, version 1, the white box with a black base. The symptom is that only the top light is on, and it is continuous.

I then followed the guide. I checked the cable and the lights by the cable. I rebooted the router - a BT Home Hub. I rebooted the SureSignal. I checked the DHCP was working correctly and it is, after the reboot it assigned 192.168.1.64 to its MAC address. I have a superb internet connection, about 10Mb connection speed. It never goes wrong. (Standard BT contract).

The reset procedure described does not work:

Perform a reset of the Sure Signal:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Holding in the reset button even for a long time makes no difference to the lights at all.

Sometimes the box starts flashing different lights, in a sequence like this:

123

2

13

and sometimes other complex sequences including 4.

Then it goes back to just the first light again, steady.

I also double checked the serial number I entered online. It is:

21230680940

It is now nearly two days since I set it up and it still doesn't work, so I have run out of ideas.

Is it possible that it is still associated in your system with my previous registration, on the same account, which you deleted? If so I don't see how it can be made to work without your help.

[Growltiger]

It still doesn't work, nothing has changed.

I'm going to take it to a house in another part of the country and try it there. It will all take some time to arrange and is subject to a neighbour helping..

If it doesn't work there either then I have three choices.

1. Give up.

2. Get it repaired for £65. If it still doesn't work, I've lost £65 and I'm still stuck.

3. Buy another one for £100. If that one doesn't work perhaps I could get my money back? So that might be a better choice?

[shane12345]

I've also had issues galore with my VSS1. No amount of resetting or re syncing worked. Tonight someone mentioned the simplest thing which has just worked for me (thank god as vodafone have been no help whatsoever)

Remove network cable from SS and do a full reset. Leave SS alone (now back on) for 10 mins or so, THEN plug the network cable back in. Takes a few mins but worked like magic for us.

[Growltiger]

Thanks for the suggestion. I tried it but that didn't help either.

[Retired-James]

Hi Growltiger,

If you can try this in a different location we’ll be able to see what we can then do for you.

If you did buy a new Sure Signal, this would be covered under the 7 day return policy if it didn’t work.

If you can let me know how you get on, we can then follow this up with you.

@ shane12345 – We respond to all of the threads on a first come first serve basis and I have replied to your threads earlier today.

I have also merged a number of threads that you created into a single place to help keep things in order.

James

[Growltiger]

James, I have managed to do what you suggested.

The Sure Signal is now in a different part of the country. It is connected to a friend's good broadband service on a BT router. DHCP works and it has been given an IP address. It is registered on my wife's account in case mine still has problems. I have configured it with the new postcode. Obviously the serial number has not changed.

Please will you do a resync now and keep an eye on it to see if it appears on your server.

I don't know if you need the IP address it is currently on to do the resync? In case you do it is 86.154.24.104

A question. If I buy a new one from a shop, am I right in thinking I can return it within 7 days for a full refund, if it doesn't work? I'm thinking that if the old one still won't work I'll buy a new one and try that, but if that won't work either - because all this is really due to a problem at your end - then I don't want to lose £100.

[Sukhi]

Hi Growltiger

I've re-synced this for you, can you factory reset?

Yes if the new Sure Signal does not work you can have a full refund so long as it's returned within the 7 days :).

Thanks

Sukhi

[Growltiger]

OK thanks, I've just done the factory reset. When do you think I can be reasonably sure that it isn't going to work? In the morning?

How can I find out if the Vodafone shop in Cirencester has one for sale, without driving all the way there?

[Sukhi]

Hi Growltiger

I can see that your Sure Signal did connect to our servers at 03:24 today is everything running ok?

We're unable to check store stock, so it would be a matter of popping down to see if they have any in :).

Thanks

Sukhi

[Growltiger]

It still didn't work.

So I went and bought a new Sure Signal 3. But the new one seems to have a problem.

Serial number 40132740834

I deregistered the old device to avoid confusion.

I registered the new one to my account.

I connected it and it displayed solid red and flashing Internet. Good so far.

Then it went to Flashing red light, and orange Users. No Internet light, no Service light.

The sheet with it doesn't even have that combination of lights! It doesn't even say the Users light can go orange. What does it mean?

It has only been 45 minutes so perhaps it will sort itself out, however it does seem stuck at that point.

(Internet connection is excellent, BT router, DHCP working).

[Growltiger]

An hour later and no change. Still flashing red light, and orange Users light.

And another problem. I can't register a second user. The website says:

Sorry – there seems to be a problem.

Please try again. If there’s still a problem, please contact us.