SureSignal won't work.

[Growltiger]

I had a problem that lasted two years with my Vodafone PAYG account. Here is the link:

http://forum.vodafone.co.uk/t5/Pay-as-you-go-services/Technical-problem-on-my-account-I-am-in-despai...

As part of your attempts to solve that problem, some of my records were cleared by Vodafone. I now discovered that my SureSignal isn't working. On checking the account online, I found I no longer had a SureSignal registered! I registered it again two days ago, and added a second phone, and that all worked as it should in the system.

But it doesn't work, the phones don't see it and only the top light is on. . So I looked at the trobleshooting guide. I have the first model, version 1, the white box with a black base. The symptom is that only the top light is on, and it is continuous.

I then followed the guide. I checked the cable and the lights by the cable. I rebooted the router - a BT Home Hub. I rebooted the SureSignal. I checked the DHCP was working correctly and it is, after the reboot it assigned 192.168.1.64 to its MAC address. I have a superb internet connection, about 10Mb connection speed. It never goes wrong. (Standard BT contract).

The reset procedure described does not work:

Perform a reset of the Sure Signal:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Holding in the reset button even for a long time makes no difference to the lights at all.

Sometimes the box starts flashing different lights, in a sequence like this:

123

2

13

and sometimes other complex sequences including 4.

Then it goes back to just the first light again, steady.

I also double checked the serial number I entered online. It is:

21230680940

It is now nearly two days since I set it up and it still doesn't work, so I have run out of ideas.

Is it possible that it is still associated in your system with my previous registration, on the same account, which you deleted? If so I don't see how it can be made to work without your help.

[Growltiger · Accepted solution]

Wonderful news!

The new one is working.

And I have now been able to add another user.

In a few weeks it will move to where it is normally used, so I have to hope that it works there too, but it seems likely that it will.

So we can conclude that the old V1 was faulty. No amount of technical help could make it function properly.

Thanks for your help.

[Growltiger]

Today I took the new SureSignal to the original location. Plugged it in and it was working within 5 minutes.

So I am now very happy. If only there had been a way to diagnose the original device as faulty it would saved me weeks of messing around with it.

[shane12345]

Sadly vodafone only seem to visit the SS area of the forum when they become bored with the much sexier handset issues.

I have two threads here and they didn't respond to either.

[Rekrap325]

Bought model 3 on New years eve and set up but after 48 hours only have a flashing first light. Registered with site. Serial no 40134656293. Speed down 12.33 up 1.85. Ping 26ms.Where next?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Rekrap325]

I have used the VSS TRaceroute command and the response is..... “is not recognised as an internal or external command operable program or batch file” ?

I purchased SureSignal having been told by “Andy”, Sales Advisor in “Chat” that it will work with the “Sainsbury” signal provided by Vodafone – I have kept a hard copy of his response. Friends tell me this is very unlikely and that I have been misled? Am I wasting my time trying to set this up – a return to the store to get my money back seems my best option!?

Rekrap325

[Jenny]

Hi Rekrap325,

You can return this within the first 7 days, however I’m sure we can get this up and running for you.

Please get back to us with the info Matt asked for above and we can look into this further.

Thanks,

Jenny

[Rekrap325]

Spoke to a Vodafone agent yesterday who said my SureSignal would be sorted at your end but would take a further 6 hours - 24 hours later still not working ! It goes back tomorrow as 7 days are up and this is money I cant afford to lose if it doesn't work!

[Rekrap325]

Requested details on speed etc were supplied earlier? Will it work with the "Sainsbury" Vodafone Network -please - yes or no? Thanks

[Retired-Andy]

Hi Rekrap325,

Even though Sainsbury’s use our network, a Sure Signal can only be used with Vodafone UK numbers.

A phone on the “Mobile by Sainsbury’s” service wouldn’t be able to get a 3G signal from the device.

Thanks,

Andrew