Suresignal 1 / iphone 5c

[tigerboy]

I've changed from a blackberry to an iphone 5c, but the handset doesn't connect to the suresignal. I've switched the suresignal on and off, but it makes no difference. Can you assist please? Thanks

[Ben_H]

Hi tigerboy,

The fastest way to sort this is to de-register your Sure Signal and then register it from fresh.

Alternatively, if you post your Sure Signal serial number here, we can resynchronise it for you.

Cheers,

Ben

[mikec2001]

Having the same problem with Iphone 5.  My wife's Sony connects fine

Was reset by you yesterday.  still no signal.

FAQ tells me to change owner on the Sure Signal dashboard - no such option on the dashboard.

Serial - 40134654009

[mikec2001]

Managed to swap owner last night. Removed an readded iPhone. Still no signal last night. Sony has full 3G

[Retired-Wayne]

Hi tigerboy,

I’ve resynced this for you now.

Please allow 24 hours and let us know how things are.

Thanks,

Hi mikec2001,

How are things now?

If it’s still not working, get in touch with us here, so that we can send you a new SIM card.

Thanks,

Wayne

[mikec2001]

Thanks

Still not connecting.  I have followed your instructions re. getting new SIM

How long will the SIM take & how long to transfer teh number?

Many thanks for the help

Mike

[Retired-Matt_B]

Hi Mike,

You should expect delivery of the SIM card within 3-5 working days.

Once you've got the SIM card, you'll need to activate it here. It'll usually go through within a few minutes, however it can take up to 24 hours.

Thanks,

Matt B

[mikec2001]

Thanks

WIll the number port automatically?

[Gemma]

Hi mikec2001,

Once you’ve followed the steps from the link Matt posted above, your current number will automatically move over to the new SIM.

Thanks,

Gemma

[tigerboy]

Hi Ben, my details are as follows:

Serial: 21196863712

Many thanks for your help