Suresignal 3 - Cant add users

[softwaremonkey]

Hi, I've tried contacting the online centre a few times now and each time they said they had added the numbers I needed and each time i've found they haven't...

The fist time they refused point blank as one of the numbers was a business acount, like that matters??? They still didn't add it to my personal account but added it to my work number, the very thing the first person said they couldn't do.

The last person registered it to my work number, it should be my personal number. and I gave them both numbers and they said he had added them.

This has nothing to do with connection speeds or resets, it's just adding the the numbers. Please can someone help that's actually going to do what they say...

The sure signal is: 42151646868

Please help, it's driving me insane.

Matt

[BandOfBrothers]

Hi,

I assume your unable to add the numbers yourself from the Dashboard ?

I note you've used Live Chat at present for help. 

Maybe Customer Service on 191 would yield better results. 

[Tash]

Hi @softwaremonkey, in order to add numbers to your Sure Signal we'd need to access the account. As I can see you've contacted Live Chat previously, we can help with this when calling 191 from your mobile. 

You also have the option to add the numbers through My Vodafone as mentioned by @BandOfBrothers. Let us know if you need any further assistance.

[softwaremonkey]

Ok, more weird has occoured.

My number was added to a random person's sure signal on Wednesday around midnight and then taken off after a few mins (you get the texts saying you've been added).

The sure signal has now moved to my personal account so something has happened there, and both numbers have been added. Trouble is neither seems to want to actually pick up the sure signal. Someone else did this in vodafone, I've not touched it.

I'll call 191 and see how that goes, thanks all.

Matt

[Mark]

Hi @softwaremonkey

Did our Customer Services team manage to get this resolved?

If not and you'd like us to take another look, don't hesitate to get in touch.

Thanks,

Mark

[softwaremonkey]

Yes it got all sorted after switching to a different account and a factory reset.

Finally I can make calls at home after a couple of weeks

Cheers,
Matt

[Rahim]

@softwaremonkey Fantastic to hear! 

Thank you for keeping us updated

[shoddybusiness]

I've got exactly the same problem.
I replaced old iPhone 5 with iPhone 6 & tried to change registry on suresignal. Old blackberry still worked, but new iPhone 6 didn't. And still doesn't. I've spent MANY hours on LIVECHAT with no explanation. I even bought a new suresignal and that doesn't work either. It just flashes "setting up" or "can't access Vodafone". Also, website won't allow new users to be added.
Feedback is wholly unacceptable.
The solution, of course, is to provide a better signal. BTW, I live in central London.
Old serial no. 21196953414 . New serial no. 42164450118

[Carly]

@shoddybusiness

Thanks for providing your details to us.

The Technical have advised the issue should now be fixed. Please deregister then re-register the Sure Signal again, this should then refresh the settings and allow you to connect.

Let us know how you get on.

[shoddybusiness]

See above. Another 2 unproductive hours on livechat. De-registered, re-registered, re-booted phone & router and hey presto! - told to wait 6 hours. Tommy Cooper would be proud.

Still nothing.