Suresignal 3 Red Flashing Internet Light Flashing orange

[maxscott]

Hi

For some reason my suresignal has stopped working. Here are the test results.......

1 Speedtest Ping 12 Download 15.2 Upload 0.8

2 Ping B* Ping 16 Jitter 10

3 IP 217.155.33.81

4

sure signal 3 serial 40133472833

C:\Users\mjs>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.32.252
  2    11 ms    10 ms    10 ms  losubs.subs.dsl2.th-lon.zen.net.uk [62.3.84.21]

  3    10 ms    10 ms    10 ms  ge-2-1-0-129.cr2.th-lon.zen.net.uk [62.3.84.245]

  4    12 ms    11 ms    11 ms  ldngw1.arcor-ip.net [195.66.224.209]
  5    11 ms    11 ms    12 ms  85.205.116.6
  6     *        *     ^C

Thanks

[Ben_H]

Hi maxscott,

Thanks for supplying your details. Everything checks out fine with your IP, speedtest and traceroute results. Your Sure Signal also contacted our servers OK last night around 8:46pm. 

I'm put a manual synchronisation through just in case you're still struggling. To complete it can you reset the unit and leave it for an hour or so to update? 

Let me know if you still need any support.

Cheers, Ben