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fayfennemore · ‎27-01-2014

Hello Vodafone,

My Vodafone Sure Signal V1 is no longer working, I moved it from my home address to my work place; I have also amended my vodafone account to reflect this.

The 3rd and 4th light have not been solid since I have re connected it.

The first and second are usually lit with the 4th flashing.

The serial number is: 21230234227, can you please check if it has the correct firmware?

I have tried resets, assigining a fixed IP, adjusting the MTU size in the router.

Speedtest.net states I get 16.2Mb .

PLEASE HELP

Retired-James · ‎27-01-2014

Hi fayfennemore,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

TheArchetect · ‎27-01-2014

I am having the same problem.

Has worked well for years and now suddenly stopped.

Done all the tests and resets recommended here but will still not work. Top two lights and bottom light on but 3 light down off.wifi and inetrenet ok for all pcs and router.

2.39 download

0.36 upload

ping 72m

jitter 3m

external ipa 217.155.200.88

C:\Users\MJW>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\MJW>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 914 ms <1 ms <1 ms 192.168.0.1
2 46 ms 46 ms 46 ms losubs.subs.dsl1.wh-man.zen.net.uk [62.3.87.145]

3 46 ms 46 ms 46 ms ge-2-1-0-160.cr1.wh-man.zen.co.uk [62.3.87.161]

4 52 ms 53 ms 53 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
5 136 ms 80 ms 120 ms ldngw1.arcor-ip.net [195.66.224.209]
6 62 ms 60 ms 54 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 *

Please help.

Thanks

fayfennemore · ‎28-01-2014

I have trried all this,

Can you please check the firmware?

Currently getting 1 bar signal if lucky where I am,

fayfennemore · ‎28-01-2014

1     1 ms     1 ms     1 ms 192.168.1.254
2    <1 ms    <1 ms    <1 ms host81-143-122-137.in-addr.btopenworld.com [81.1
43.122.137]
3    20 ms    20 ms    20 ms host81-148-0-1.in-addr.btopenworld.com [81.148.0
.1]
4    20 ms    21 ms    20 ms 213.120.178.141
5    21 ms    24 ms    22 ms 213.120.177.98
6    21 ms    22 ms    21 ms 217.41.168.69
7    21 ms    21 ms    21 ms 217.41.168.107
8    21 ms    21 ms    20 ms 109.159.249.68
9    28 ms    28 ms    28 ms core1-te0-0-0-7.faraday.ukcore.bt.net [109.159.2
49.5]
10    21 ms    20 ms    20 ms peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.2
54.173]
11    23 ms    23 ms    25 ms lndgw2.arcor-ip.net [195.66.224.124]
12    22 ms    23 ms    22 ms 85.205.116.14
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.

IP address 81.148.9.34

Ping: 23Ms

Jitter: 2Ms

TheArchetect · ‎28-01-2014

I have phoned vodafone. She was very helpful and is doing a setting update which will take until 5.30pm. So perhaps its best to wait to see if that sorts it out first before doing anything at your end.

fayfennemore · ‎28-01-2014

:smileyindifferent::smileyhappy:This doesnt help me.

Can you please check my firmware?

Thank you

Ben_H · ‎28-01-2014

Hi folks,

TheArchetect - Let me know how you got on with the settings that were sent down. Be sure to include your serial number if you need a hand with anything else on your Sure Signal too.

fayfennemore - Thanks for posting the extra info. Your IP, traceroute and speedtests are all OK and you're on the latest firmware available. I can also see that your unit contacted our servers at around 03.22 this morning. Has this started working again now?

Cheers, Ben

fayfennemore · ‎28-01-2014

Hi Ben,

Still nothing,

Just got the the first two lights on ?

Cheers

Gemma · ‎28-01-2014

Hi fayfennemore,

The light sequence you’re seeing indicates a port issue.

Please see the below to check your ports:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP (All routers)

50 – TCP/UDP (All routers)

53 – TCP/UDP (Virgin Super Hubs)

67 – UDP (Virgin Super Hubs)

68 – UDP (Virgin Super Hubs)

123 – UDP (All routers)

500 – UDP (All routers)

1723 – TCP/UDP (BT Home Hubs)

4500 – UDP (All routers)

33434 – 33445 – UDP (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Please let us know how you get on.

Thanks,

Gemma

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