Suresignal 3 intermittent connectivity

[Stablehand]

My suresignal 3 offers intermittent connectivity to my and my wife's phones. Sometimes it works and other times it will not connect to either phone. I have reset the suresignal, restarted the phones all to no avail. The phone says no signal while I look at an apparently correctly connected suresignal. Can you help please?

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[Stablehand]

 I have been throught the list, which is less than helpful as it often refers you to Live Help which takes you full circle to the start again, and that caused me to reset the device.  But that doesn't help.  So I am stuck.

[BandOfBrothers]

Hi,

I'm aware the Tech Team ask for some ping tests as per this thread

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-stopped-working/m-p/2410433#M714...

Some FAQs that may be of help in https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

The device comes with a 2 year warranty.

[drey_p]

---

@bandofbrothers1 wrote:
I'm aware the Tech Team ask for some ping tests as per this thread

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-stopped-working/m-p/2410433#M714...

---

Yep - which is part of the troubleshooting link provided. :smileywink:

[Stablehand]

I've done the tests and the results are:

Download 17.09
Upload 1.00
Ping 15
Jitter 1
IP 62.49.45.81
Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms    99 ms    99 ms  dsldevice.lan [192.168.0.100]
  2    12 ms    12 ms    12 ms  194.159.169.243
  3    12 ms    12 ms    12 ms  anchor-access-3-s2012.router.demon.net [194.217.23.45]
  4    12 ms    12 ms    12 ms  gi4-0-0-dar3.lah.uk.cw.net [194.159.161.66]
  5    12 ms    12 ms    12 ms  xe-0-1-0-xur1.lns.uk.cw.net [193.195.25.70]
  6    13 ms    12 ms    13 ms  xe-0-3-0-16-xcr1.lns.cw.net [194.70.97.66]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

Thanks.

[Jenny]

@Stablehand – Everything you’ve posted looks fine.

So we can look into this further, please get back to us with your Sure Signal serial number.

[Stablehand]

Jenny

Sorry, I forgot the serial number.  It is: 40141029401.

Thanks.