2 iphones, only one connects to VSS

[blowsinator]

i have a new sure signal which is working with one iPhone 5 but not the other ie. one has full 3G, the other still saying no signal. Both are registered on the website. S/N of VSS is 42151671288

Any ideas?

[BandOfBrothers]

Hi

Welcome to the eForum.

Here are some help FAQs https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If you still have issues you could contact Customer service on 191 or Live Chat for assistance.

I hope this is resolved for you asap.

[blowsinator]

I deleted the non working phone from the registered phones and re-entered it. I then left the system overnight. One of the phones is still working the other one still not working. What else can I do?

[Amanda]

Hi @blowsinator

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Amanda