Suresignal Down for the last 2 days

[michaelsan]

Hi,

I've done a full reset on my V2 suresignal box

S/N 40110706435

still getting the 2 flashing white lights, ping tests are all ok.

please can you advise 

thanks

[Ben_H]

Hi micahelsan,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Cheers, Ben

[michaelsan]

ping test as follows

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.422 ms 2.255 ms 1.976 ms
2 217.32.147.109 (217.32.147.109) 40.499 ms 43.313 ms 42.097 ms
3 217.32.147.158 (217.32.147.158) 35.368 ms 55.168 ms 43.813 ms
4 212.140.206.82 (212.140.206.82) 62.616 ms 60.303 ms 54.173 ms
5 217.41.169.223 (217.41.169.223) 49.448 ms 61.568 ms 62.214 ms
6 217.41.169.109 (217.41.169.109) 52.501 ms 49.599 ms 45.752 ms
7 109.159.251.233 (109.159.251.233) 54.053 ms
acc2-10gige-3-2-0.sf.21cn-ipp.bt.net (109.159.251.217) 49.164 ms
acc2-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.227) 45.583 ms
8 core2-te-0-13-0-10.ealing.ukcore.bt.net (109.159.251.179) 69.030 ms
core2-te-0-13-0-13.ealing.ukcore.bt.net (109.159.251.175) 68.198 ms
core2-te-0-4-0-17.ealing.ukcore.bt.net (109.159.251.61) 72.236 ms
9 acc1-10gige-0-5-0-7.l-far.21cn-ipp.bt.net (109.159.254.110) 67.694 ms
peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120) 77.337 ms
acc1-10gige-0-5-0-7.l-far.21cn-ipp.bt.net (109.159.254.110) 65.347 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 78.197 ms 53.339 ms 57.466 ms
11 85.205.116.2 (85.205.116.2) 52.742 ms 48.664 ms 60.368 ms
12 * * *
13 *^C

can you resync on your end

router has also been reset twice, no config changes have been made to the router.

thanks

[Retired-James]

Hi michaelsan,

Thanks for your posts.

Everything does look fine apart from the registration because it’s not connected to the server since January.

Can you confirm what router you are using?

In the meantime I have re-synced this for you today.

Please can you perform a reset on your router and sure signal and let me know how you get on?

To reset your Sure Signal.

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

James

[michaelsan]

my suresignal was working fine till 2 days ago, so i'm not sure why your showing not registered since jan. i've done a reset and will let you know the results

[michaelsan]

still down 😞

[michaelsan]

this has now been ongoing for 4 days, can you let me know the next step on getting this resolved

thanks

[Retired-Andy]

Hi michaelsan,

I’ve checked for you today and your Sure Signal is still showing as having last connected to our servers on 23 January.

Are you able to try the Sure Signal on a different internet connection (a family member, friend etc)?

If the unit works there, it would mean that there’s something in your current set up that’s preventing it from getting a connection to our servers.

If it doesn’t work in the other location, it may indicate that the Sure Signal is faulty and it would need to be sent for repair.

Your Sure Signal is now out of warranty and a repair would cost £65. You may wish to consider buying a new one for £100.

Thanks,

Andrew