sure signal problem on bt infinity stopped working

[hothoofer]

version 2 sure signal the tcp and udp have all been set up to port 50 tcp/ip port 4500 udp port 123 udp port 8 tcp/ip 1723 bt customers lights on the sure signal red power light and signal light 07876544191 i have had 3 new sims and a new sure signal box and spent more than 11 hours on the phone to vodafone customers service without any success.I have not had any reception for 8 days. it worked at first when infinity was installed for 2 weeks but nothing since last Friday the 21st June and its lost me over a £1000 in work lost...... very poor communications from a communication's company still awaiting a promised call back from a manager for 4.30pm Wednesday the 26th June....it seems no one in Egypt has a clue!!!!!! or seems to care BB speed 30.74 down up 5.51 ping25.38 Tracing route to domain.com [65.254.244.180] over a maximum of 30 hops: 1 3 ms 1 ms 1 ms BThomehub.home [192.168.1.254] 2 6 ms 13 ms 13 ms 172.16.10.137 3 * 7 ms 7 ms 217.41.216.54 4 25 ms 25 ms 20 ms 217.41.216.53 5 7 ms 8 ms 7 ms 213.120.156.138 6 7 ms 8 ms 7 ms 217.41.168.65 7 8 ms 8 ms 8 ms 217.41.168.107 8 12 ms 8 ms 10 ms 109.159.249.108 9 7 ms 15 ms 15 ms core2-te0-15-0-17.faraday.ukcore.bt.net [109.159 .249.27] 10 15 ms 9 ms 8 ms host213-121-193-111.ukcore.bt.net [213.121.193.1 11] 11 8 ms 8 ms 12 ms 166-49-211-170.eu.bt.net [166.49.211.170] 12 10 ms 70 ms 8 ms 195.66.224.130 13 321 ms 93 ms 94 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202] 14 99 ms 98 ms 98 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Serial number 40120905886 Samsung Note II

[Retired-James]

Hi hothoofer,

Are you using a Home Hub router?

If yes then we’re investigating this issue here.

At the moment we don’t have an update available, but we’ll update that thread as soon as one is available.

James

[hothoofer]

yes bt infinity James

[Retired-James]

Hi hothoofer,

Thanks for the update.

At the moment there isn’t anything that we can do to get this working, however we are working with BT to get a resolution as soon as possible.

As soon as we have an update we will post it on the thread that I’ve linked to above.

James

[hothoofer]

Thank you for your reply james. is this a problem with all 3 types of sure signal and compatibility with bt infinity or is it just my version version 2? i am getting slightly desperate as i will have to get a new supplier and port my number away.

[Retired-Andy]

Hi hothoofer,

All the information we have at the moment is on the link that James provided.

If you’re using a Home Hub, it’s possible that all versions of Sure Signal could be affected.

Thanks,

Andrew