Suresignal Power Light Only

[greenwich]

Hi,

I have had suresignal since 2009 and recently it appears to have lost connection and won't regain.

Only has the power light on - if I power cycle, then all four lights come on in sequence.

S/N 21196767061

I have a feeling that the box may be physically faulty - because it has worked pretty much reliably until recently.

Wondering  if Vodafone can see it connecting Vodafone end ok?

I can't appear to see it claiming DHCP address either - MAC address not listed in router IP table.

Regards

Ian

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[greenwich]

Your speed test results from here.

Ping 18MS

Download 15.56mb

Upload 0.61mb

Your ping test results from here.

grade B*

38ms

Your external IP address from here.

86.3.187.225

The results of a traceroute.

 Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  10.240.76.1 (10.240.76.1)  13.257 ms  11.460 ms  8.085 ms
 2  bmly-core-2b-ae4-2442.network.virginmedia.net (81.100.1.89)  12.417 ms  8.346 ms  19.480 ms
 3  brnt-bb-1b-ae6-0.network.virginmedia.net (213.105.159.229)  12.549 ms  13.965 ms  10.779 ms
 4  brnt-bb-1a-ae0-0.network.virginmedia.net (213.105.174.225)  15.718 ms  31.974 ms  16.691 ms
 5  glfd-bb-1b-as1-0.network.virginmedia.net (212.43.163.105)  12.883 ms  16.588 ms  23.172 ms
 6  glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46)  16.082 ms  16.180 ms  21.811 ms
 7  tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78)  15.096 ms  13.638 ms  13.914 ms
 8  ldngw1.arcor-ip.net (195.66.224.209)  16.924 ms  15.491 ms  16.413 ms
 9  85.205.116.10 (85.205.116.10)  20.616 ms  14.773 ms  16.441 ms
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Your Sure Signal serial number:  (see above initial post in this thread)

[Retired-Lee]

Hi there greenwich,

Thanks for supplying the requested information.

I've checked everything and it all looks good. The trace route is within the required parameters and the speed test, ping and IP address are all ok so there shouldn't be anything getting in the way of a stable connection.

I can see the VSS was flagged for a resync in January and this has yet to have happened so I've just forced it through for you. You will need to factory reset it to complete the process. Could you let me know how you get on?

• Hold the reset button till all the lights come on or flash (about 30seconds)
• Keeping the reset button held, remove and re-insert the power lead
• One all the lights come back on or flash, release the reset button
• The VSS should come online within the hour

Cheers,

LeeH