Suresignal V1 stopped working after almost three years.

[wellfan]

Worked perfectly since early 2011. Same BT router, same ping, same speeds, same phone numbers, etc. Could you do a resync please. I have reset it, deregistered it, reset it again, all to no avail. My wife, daughter and I are all on Vodafone contracts and without the Suresignal we are unable to get a signal. Light 1 is always on light 2 is sometime on and sometimes flashing. Lights 1 and 2 have both been on and light 4 flashing. It tends to vary.

Serial Number *21230699486

Just read another post that describes my situation perfectly.

 "It's been going through the exact same sequence for nearly two weeks now - light 1 solid, light 2 flashes slowly then solid, light 4 flashes slowly, then the whole sequence re-starts".

Sounds like my VSS is screwed. No way I'll be paying 100 quid for a new one (what a rip off) so it will be bye, bye Vodafone when our contracts end, and off to Orange.

How the heck we have to pay Vodafone more money over our contract costs just to get a signal is beyond me!

[Retired-Kay]

Hi wellfan, 

I've done a resync for you, please do a reset to complete the process;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait 

Let us know how you get on, 

Kay

[wellfan]

Thanks for reply. When pressing the reset button the four lights eventually flash once each but do not stay solid. No matter how long I hold the reset button, every 30 seconds or so they just flash once and then go off again.

Four hours later. Only light 1 is flashing, no other light activity.

[Retired-Andy]

Hi wellfan,

I’ve checked your serial number and can see it connected to our servers last night at 23:49, is it now working again for you?

If not, we’ll need some additional information from you. Can you provide the following please:-

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Cheers,

Andrew

[wellfan]

Hi,

Still not working, only the top light is now illuminated.

Speed test 1898Kbps / 365Kbps  (Not great but has always been this for past five years, and SS worked fine)

Ping 47

Ip address 86.158.134.21

Traceroute

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\David-Laptop>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    11 ms    11 ms    11 ms  esr8.edinburgh5.broadband.bt.net [217.32.78.147]

  3    11 ms    11 ms    12 ms  217.32.78.30
  4    21 ms    20 ms    21 ms  213.1.69.166
  5    20 ms    20 ms    21 ms  31.55.165.102
  6    21 ms    20 ms    20 ms  31.55.165.149
  7    20 ms    21 ms    20 ms  31.55.165.107
  8    20 ms    19 ms    20 ms  acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.25
0.118]
  9    33 ms    31 ms    31 ms  109.159.250.17
 10    26 ms    26 ms    26 ms  peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.132]
 11    31 ms    30 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    28 ms    28 ms    27 ms  85.205.116.6
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\David-Laptop>

[Retired-Dave]

Hi wellfan,

That all looks OK.

I've asked for a firmware update to be sent dowwn to your Sure Signal. Make sure you keep it plugged in and switched on so this can be picked up.

Dave

[wellfan]

Hi Dave,

Thanks for that. Do I need to do anything more at my end?

[wellfan]

Hi again,

Still not working. Top light illuminated and nothing else.

[Sukhi]

Hi wellfan

It can take up to 24 hours so could you perform a reset for me tomorrow morning? Be sure to post back to let us know if it's working :).

Thanks

Sukhi

[Retired-Dave]

Hi wellfan,

I've heard back that they were unable to connect with the Sure Signal to send the update. They've also said that their system does show the latest version has been installed previously, so this isn't the cause.

Can you try plugging the box into a different internet connection for me? A friend's or relative's would work perfectly for this. If it connects there, we know it's not a fault with the box itself.

Dave