Suresignal V2 won't connect additional iPhone 3G

[rjap]

Hi,

I have a Suresignal V2 which is current connected to an iPhone 3GS and an iPhone 3G and are both working fine.  However I have tried to add my daughters iphone 3G and it won't connect. She recieved the text message a couple of days ago saying she can now use the SS but it is still not connecting. I have reset the iPhone and have put it in and out of airplane mode but its still not connecting.

Would a resync help? 

Many thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[rjap]

I tried the troubleshooting before I posted my message but no help.

The information you requested is as follows:

Speed test results:   Download 1.70mbps.  Upload 0.70mbps.

Ping results:  Ping 60ms.   Jitter 58ms.  Packet loss 0%.

Traceroute results below:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     4 ms     5 ms     1 ms  BThomehub.home [192.168.1.254]

  2    28 ms    26 ms    27 ms  217.32.146.72

  3    28 ms    27 ms    27 ms  217.32.146.126

  4    29 ms    28 ms    27 ms  213.120.156.66

  5    29 ms    28 ms    27 ms  217.41.168.65

  6    27 ms    27 ms    28 ms  217.41.168.107

  7    35 ms    28 ms    28 ms  acc1-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net [109.159.249.66]

  8    34 ms    31 ms    31 ms  core2-te0-7-0-5.faraday.ukcore.bt.net [109.159.249.15]

  9    52 ms    27 ms    27 ms  peer1-xe8-1-1.telehouse.ukcore.bt.net [109.159.254.191]

 10    35 ms    95 ms    31 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11   116 ms    33 ms    31 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Sure Signal serial number:  40111612269

Thanks

[Retired-Andy]

Hi rjap,  

Thanks for the information you’ve provided. I’ve checked our systems and can see that there are three numbers registered to your Sure Signal.

So that we can be certain your Sure Signal is as up-to-date as possible, I’ve just forced a resync for you. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Let me know how you go on.

Thanks

Andrew

[rjap]

Hi.

I did as you instructed as soon as I got your message and then had to go out straight away (5.25pm).  I returned half an hour ago (8.35pm) to find the system light flashing and it is still doing so, and as a result I don't have a mobile signal.  Has the resync completed okay and if so why is the system light still flashing?  If the resync hasnt completed okay, is there something else I need to do from my end.

Thanks

[rjap · Accepted solution]

Hi

You can ignore my previous message.  The system light has now stopped flashing and my daughters phone is now connected.

Many thanks for your help.