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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73717 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203308 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal eating my broad band

Hi, I have VM Vivid 200 and I am having trouble with my Sure Signal. When it's on and in line it sucks 110mbps from my 210Mbps that I get when it's not in line. I have unplugged the S/S and tested the line and I'm def getting 210. Plug it back in and...

t00grumpy by 2: Seeker
  • 20603 Views
  • 12 replies
  • 0 thanks

Sure Signal not working - is there an update?

I have Sure Signal V1, serial 21197235597 - it hasn't worked for some time and I ignored it... but I am now needing to use a Vodafone handset at home again.  The lights just continue flashing in all manner of different combinations, but I never see 1...

Vodafone sure signal on O2 data provided hub

Hi, I live in an area with pretty much zero vodafone signal.  Unfortunately it also has <1.5mb down and <0.2mb upload speeds broadband, so my sure signal doesn't have the bandwith with BT to be effective.  Clearly not the fault of the sure signal.   ...

takson by 2: Seeker
  • 18429 Views
  • 1 replies
  • 0 thanks

can i get a replacement phone?? please help!?

Hello i dropped my phone yesterday and it smashed all my screen and no i cant do much with it at all. i am on contract with you so does this mean i could get a replacement phone? its a Samsung galaxy s3 . many thanks.

No 3G signal from Sure Signal v3 (lights look OK)

Symptoms:Unable to make calls from 2 mobile phones via Sure Signal v3. No 3G signal being issued by Sure Signal.Sure Signal lights appear normal (i.e. Power light: Red/solid, Internet light: White/solid, In-Service Light: White/solid)Have reset the S...

ISP IP Whitelisting

Hello, I posted back in 2012 (https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/ISP-requires-IP-Whitelisting/td-p/1056809) regarding our IP ranges needing to be whitelisted. Please can I confirm these addresses are still approved?A user on the 31....

deanw83 by 2: Seeker
  • 17913 Views
  • 4 replies
  • 2 thanks

Sure Signal V2 Power Supply

My SS V2 has stopped working. There is no power light showing. The separate psu (wall wart) is cool which suggests it is faulty. Is it possible to obtain a replacement psu? i have tried the psu in other outlets just to confirm the problem is not with...

JRR by 4: Newbie
  • 18300 Views
  • 1 replies
  • 0 thanks

Mobile data settings don't work.

I've recently bought an unlocked phone from a friend(htc m8) and got it and it works wonders. The only problem is I don't have mobile data on it. I've recieved the, we'll be sending you mobile settings etc etc notification and I still haven't recieve...

jepoy by 2: Seeker
  • 10156 Views
  • 4 replies
  • 0 thanks

Resolved! Vodafone Smart Ultra 6 randomly lags and glitches

I very recently (last weekend) went on a trip and took my Vodafone Smart Ultra 6 with me. I noticed that the phone was being very weird in the sense that it was sometimes not recognising my taps on the screen and when for example I would want to brin...

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