ISP IP Whitelisting

[deanw83]

Hello,

I posted back in 2012 (https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/ISP-requires-IP-Whitelisting/td-p/1056809) regarding our IP ranges needing to be whitelisted. Please can I confirm these addresses are still approved?

A user on the 31.25.5.128/25 subnet is having difficulty registering a new Suresignal v3 which according to the lights on the unit is reporting "Error message - your sure signal can't access the internet propely - please check your internet connection?"

Kind regards,

Dean Welbourn

Technical Director

CLANNET - www.clannet.co.uk

[Rahim]

@deanw83 I'm not able to locate the link you've provided. 

Please confirm the full list of IP addresses you'd like us to check and we'll help. 

[deanw83]

Hi Rahim,

Thanks for getting back to me. Our IP ranges are:

176.62.211.0/25
31.25.5.128/25

Kind regards,

Dean

[deanw83]

Hi @Rahim,

Could we have an update on whitelisting please?

Thanks very much,

Dean

[Mark]

@deanw83

I can confirm the 2 IP addresses are included on our whitelist.

So we can help resolve your problem. Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.