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I have had my suresignal V3 now for 6 weeks. After loads of calls to support I'm at the end of the line and hope someone can seriously and properly help. I had a V1 for years which died and cannot get V3 working and have zero vodafone signal.
My speed test results are
My external IP address (for now) is 95.145.70.214
The trace route result is:
1 15 ms <1 ms <1 ms 192.168.1.1
2 329 ms * * 217.47.106.58
3 * 573 ms 580 ms 217.47.105.145
4 405 ms 475 ms 477 ms 213.1.67.78
5 319 ms * 224 ms 87.237.20.136
6 930 ms 1285 ms * 87.237.20.32
7 420 ms 510 ms 569 ms 80.150.169.13
8 534 ms 630 ms 690 ms lon-sa3-i.LON.GB.NET.DTAG.DE [217.5.95.154]
9 778 ms 850 ms 995 ms 80.157.201.130
10 44 ms 105 ms 104 ms ae22-xcr1.lns.cw.net [195.2.30.61]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
In addition, I have opened ports on my router in accordance with
https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst061123.pdf
I have a Netgear D6300 router. Specifically I have set as the following rules (VSS indicates only the rule name)
VSS1(TCP) 8
VSS2(TCP) 50
VSS3(TCP/UDP) 53
VSS4(TCP/UDP) 67..68
VSS5(TCP/UDP) 1723
VSS6(UDP) 4500
VSS7(UDP) 500
VSS8(UDP) 123
VSS9(TCP/UDP) 33445
These ports are opened and point to the suresignal. The Suresignal gets an IP address from the router via DHCP but I have reserved the address so it gets the same one every time assigned to its MAC address. Internally this is 192.168.1.53. I have allowed this LAN address external access via all ports both TCP and UDP.
After some time I end up with flashing power and lights 1 & 3 steady orange.
Any help would be much appreciated.
Thanks
Stewart
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Thanks for providing us with these details @stewartwebb.
I can see that your upload speeds are below 1Mbps, which are the Sure Signal's requirements.
If you're still having issues after resetting your router and Sure Signal, please speak with your Internet Service Provider (ISP) for further assistance.
