Sure signal V3 stopped working

[chrisb_pt]

My Sure signal V3 worked for months and has now stopped and my phone gets no signal. The red light is on as are the next two lights, the phone light is off.

I have tried resetting the device by holding the reset button for 5 seconds several times but it seems to make no difference,

 I ran a trace root on 212.183.133.177 in CMD and got the following:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\new>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1   151 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]

  2    10 ms     9 ms     9 ms  losubs.subs.bng2.th-lon.zen.net.uk [62.3.80.21]

  3    10 ms     9 ms     9 ms  ae1-183.cr2.th-lon.zen.net.uk [62.3.86.82]

  4     9 ms     9 ms     9 ms  xe-8-2-2.cr0-lon1.ip4.gtt.net [77.67.66.225]

  5    10 ms     9 ms    10 ms  xe-1-2-0.cr1-lon1.ip4.gtt.net [89.149.183.173]

  6     9 ms     9 ms    10 ms  ae9-xcr1.lns.cw.net [195.2.22.217]

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Does anyone have any ideas?

Thanks

[chrisb_pt]

Forgot to add the other info:

Speed test results

6.79 Download

1.19 Upload

IP: 217.155.47.158

Serial # 42150248120

[chrisb_pt]

Having read some of the other messages here I tried changing my iphone 5s to 3g instead of 4g. Instantly I am up too 5 bars of signal!

I had full signal on my phone using the sure signal for months. Its only recently that I have had problems. I can only presume that Apple perfomed an update recently that stopped the phones using a 3g signal.

I went to settings....mobile data...mobile data options..then changed voice to 3G and I instantly got full signal. This even works with mobile data turned off.

If you are having a similar problem I suggest you try this.

Is Vodafone aware of this problem, is it possible to flash the sure signal so that it is 4g compatible to solve this problem without having to set phones to use 3G?

[ChazzD]

@chrisb_pt

I've done a resync of your Sure Signal.

Please leave it for 6 hours then reset the device. 

It may take up to one hour for the Sure Signal to come back online. Let us know how you get on. 

[chrisb_pt]

It did work when you resyced it. Unfortunatley it's now stopped working again. I have tried resetting it again to no avail. Could you do another resync for me?

Thanks

[Becca_P]

@chrisb_pt

Thanks for keeping us updated.

I'm able to see that since this post your Sure Signal last made contact yesterday evening.

If you're still having problems with the device, let us know and we'll be happy to perform the resync for you.

[chrisb_pt]

I's still having problems. Usually I get a full signal when the sure signal is working. At the moment I'm only getting one bar on my phone. Could you resync it for me?

Thanks

[Alex]

@chrisb_pt I've performed a resync on your Sure Signal - please allow for 6 hours to pass before resetting the device.

[chrisb_pt]

Still low signal I'm afraid.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 100 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 12 ms 12 ms 11 ms losubs.subs.bng2.th-lon.zen.net.uk [62.3.80.21]

3 12 ms 12 ms 12 ms ae1-183.cr2.th-lon.zen.net.uk [62.3.86.82]
4 35 ms 55 ms 55 ms xe-8-2-2.cr0-lon1.ip4.gtt.net [77.67.66.225]
5 12 ms 11 ms 11 ms xe-2-1-0.cr1-lon1.ip4.gtt.net [89.149.185.229]
6 12 ms 11 ms 11 ms ae9-xcr1.lns.cw.net [195.2.22.217]
7 * * * Request timed out.

Speedtest results:  Download 6.67 Upload 1.05

External IP: 217.155.47.158

[ChazzD]

@chrisb_pt

I've processed a location refresh on your Sure Signal for you. This should refresh the signal. 

Please allow a couple of hour for this to go through and let us know if it's resolved the issue.