Suresignal issues

[Markb03]

Hi all,

My sure signal after a restart, reboot or kick (joking) will stay connected for a while then the lights will flash. After a short while the lights will go off leaving only the red light.

I have the Version 2

Your speed test results from here.

http://www.speedtest.net/my-result/4254463699

Your ping test results from here.

http://www.pingtest.net/result/120269955.png

Your external IP address from here. 151.230.127.194

The results of a traceroute.

C:\Users\Mark>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    23 ms    24 ms    27 ms  ip-89-200-132-87.ov.easynet.net [89.200.132.87]

  4    25 ms    25 ms    24 ms  02780a9f.bb.sky.com [2.120.10.159]
  5    25 ms    26 ms    25 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

Your Sure Signal serial number:

40114218718

[Markb03]

Any chance of a reply?

[Markb03]

Do I have to keep asking everyday for help or will you continue to ignore me?

I Will bump this everyday until you answer.

[Ben_H]

Hi @Markb03 

Thanks for posting your details.

Everything looks OK with your results. As this is quite an old unit, please test a different Ethernet cable and power lead.

We aim to answer posts in 24-48 hours, but this can be a little longer over bank holidays. You can find out more in our eForum guide.

For immediate help in future, please comeand speak to us on Live help.

Thanks,

Ben