Suresignal not working with Linksys WAG54GS

[Sabreur]

I have been struggling with this for more than a week, must have spoken to every techie. They all swear that now it will start in a few hours but it won't! Took it down to the office yesterday and plugged it into a Zyxel router with no port forwarding and firewall off. It came up in 5 minutes. Went home and zilch!

I have tried with firewall off, then added 12 settings to the signal port forwarding page (8,123,50,500,1723,4500 - TCP & UDP) then same ports on the port range page.

Anybody got one working with a WAG54GS?

[Retired-Matt_Vo]

Hi

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

[Sabreur]

I don't understand, the link refers to problems connecting phone to network. My problem is that the VSS won't connect to your server via a WAG54

[Retired-Lee]

Hi there Sabreur,

Can you try using another router?

Cheers,

LeeH

[Sabreur]

Yes I can and have already done. Like I said originally, it works fine on my Zyxel router in the office. It's the Linksys at home that it doesn't like. 

[Sukhi]

Hi Sabreur

As it's working fine on one router then there isn't a problem with the Sure Signal. You'll need to contact the router manufacturer for further support.

Thanks

Sukhi

[evanowen]

VF tech phone line level 2 tell me the SS V3 requires 1.5 upload speed.

After almost a month I now know that my new V3 is just an expensive paperweight.

[Sabreur]

My experience too, they either didn't know or were wrong.

I have now got mine working with a 358kB upload speed, I get occasional scrambling of the message but I can live with that if I can use my free minutes which I have never been able to use for the last 20 years.

The problem seems to be more with the Linksys although there does seem to be some reluctance on the part of the VSS server to respond. I had to reset the router and several times to make it work and it might not reconnect if it is unplugged.

I put all the port forwarding settings on the port range page and used the assigned port names except for port 8 which isn't assigned so I called it "suresignal".

Now I can't use my VPN as the SS has hijacked all the ports. I can't see why they have to misappropriate all these standard ports. There were plenty of unassigned ones to use.

So, this is a version 3. 2 redesigns and they still can't make it work properly. Doesn't say much for the combined ability of Alcatel and Vodafone. I think they should use some of that £140b windfall to make one that performs properly and replace all these useless boxes. Or perhaps put up a mast. Not much to expect when we are less than 10m from head office!

It makes a rather oversized paperweight but you could also put it to good use as a three-pronged bill spike, as I guess you won't be able to use paperless billing!

[evanowen]

I put my V1 back on and so far so good.

[Retired-James]

Hi Guys,

When it comes to the Sure Signal V3, each call requires the same bandwidth as V1 & V2.

You can use the V3 with 1Mb/s download speed but after 4 simultaneous calls, you might have dropped/low quality calls.

This is why we sometimes recommend the higher speeds.

James