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Solution

Suresignal stopped working after working fine for months

Rbwindover
4: Newbie

‎27-09-2014 02:56 PM

Hi, sure signal been working fine for over a year, now system light has started flashing and phones don't work, tried a reset and rebooted router but system light still just flashing, red light on steady, help please.
13 REPLIES 13

infinidim
4: Newbie

‎27-09-2014 03:51 PM

I have the same issue here.

 

Mine has been working for over a year now without any issues at all - maybe the odd drop because my broadband link dropped but that is the only issue I have had.

 

Now it doesn't work ay all - which is this Vodafone?

 

Regards

 

Infinidim

Infinidim
0 Thanks

Rbwindover
4: Newbie
In response to infinidim

‎27-09-2014 04:43 PM

Sounds like a few of us have the same issue, hopefully resolve itself
0 Thanks

smithrc
3: Seeker
3: Seeker

‎27-09-2014 04:17 PM

Same problem for me ... Worked fine but went off yesterday. I gave a red light but signal light is constantly flashing despite rebooting
0 Thanks

smithrc
3: Seeker
3: Seeker
In response to smithrc

‎29-09-2014 08:51 PM

Hi, Similar to another user, your troble shootong thread does not cover my issue of 1 red light on and the signal light flashing constantly. My results are as follows.... C:\Users\Rob>PathPing 212.183.133.181 Tracing route to 212.183.133.181 over a maximum of 30 hops 0 Rob-PC.home [192.168.1.71] 1 BThomehub.home [192.168.1.254] 2 217.32.147.109 3 217.32.147.158 4 212.140.206.98 5 217.41.169.215 6 217.41.169.109 7 acc2-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.251.225] 8 core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.251.131] 9 peer1-xe9-1-0.telehouse.ukcore.bt.net [109.159.254.108] 10 lndgw2.arcor-ip.net [195.66.224.124] 11 85.205.0.93 12 * * * Computing statistics for 275 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Rob-PC.home [192.168.1.71] 0/ 100 = 0% | 1 4ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254] 0/ 100 = 0% | 2 29ms 0/ 100 = 0% 0/ 100 = 0% 217.32.147.109 0/ 100 = 0% | 3 29ms 0/ 100 = 0% 0/ 100 = 0% 217.32.147.158 0/ 100 = 0% | 4 29ms 0/ 100 = 0% 0/ 100 = 0% 212.140.206.98 0/ 100 = 0% | 5 30ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.215 0/ 100 = 0% | 6 30ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.109 0/ 100 = 0% | 7 34ms 0/ 100 = 0% 0/ 100 = 0% acc2-10GigE-10-3-0.sf.21cn-ipp.bt. net [109.159.251.225] 0/ 100 = 0% | 8 41ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-4-0-2.ealing.ukcore.bt.n et [109.159.251.131] 0/ 100 = 0% | 9 37ms 0/ 100 = 0% 0/ 100 = 0% peer1-xe9-1-0.telehouse.ukcore.bt. net [109.159.254.108] 0/ 100 = 0% | 10 44ms 0/ 100 = 0% 0/ 100 = 0% lndgw2.arcor-ip.net [195.66.224.12 4] 100/ 100 =100% | 11 --- 100/ 100 =100% 0/ 100 = 0% 85.205.0.93 Trace complete. C:\Users\Rob>
0 Thanks

infinidim
4: Newbie
In response to smithrc

‎30-09-2014 05:04 PM

The trouble shooter didn't have my scenario I have MKII from your pictures,I have steady power light and flashing (for 5 days now) system light, already tried a reset three times.

 

I am sure it is an issue with the back end or you are not recognising the address range that the SureSignal is connecting from. My address is a BT REtail one (BT Wholesale FTTC connection) and is within the follwoing range 86.146.54.xxx

 

My broadband has been up for about 33 days now so it is not as if the connection was bouncing.

 

Does Vodafone have the 512K issue on their routers?

 

Regards

 

Infinidim

Infinidim
0 Thanks

infinidim
4: Newbie
In response to infinidim

‎30-09-2014 05:11 PM

Here are my traceroutes -

 

09/30/14 17:05:24 Fast traceroute 212.183.133.177
Trace 212.183.133.177 ...
 1 192.168.1.254     3ms    4ms    4ms  TTL: 64  (bthub.home ok)
 2 217.32.141.9     18ms   18ms   20ms  TTL:254  (No rDNS)
 3 217.32.140.254   18ms   19ms   19ms  TTL:253  (No rDNS)
 4 109.159.245.2    21ms   22ms   22ms  TTL:252  (host109-159-245-2.range109-159.btcentralplus.com ok)
 5 31.55.164.65     21ms   21ms   21ms  TTL:251  (No rDNS)
 6 31.55.164.107    21ms   21ms   22ms  TTL:250  (No rDNS)
 7 109.159.248.112  21ms   21ms   22ms  TTL:249  (acc1-10GigE-0-3-0-1.bm.21cn-ipp.bt.net ok)
 8 109.159.248.0    32ms   29ms   31ms  TTL:248  (core1-te0-2-5-0.ealing.ukcore.bt.net ok)
 9 109.159.254.96   28ms   37ms   29ms  TTL:246  (peer1-xe0-0-0.telehouse.ukcore.bt.net ok)
10 195.66.224.124   29ms   30ms   32ms  TTL:246  (lndgw2.arcor-ip.net bogus rDNS: host not found [authoritative])
11 85.205.0.93      29ms   29ms   30ms  TTL:244  (No rDNS)
12   No Response      *      *      *                
13   No Response      *      *      *                
14   No Response      *      *      *                
15   No Response      *      *      *                
16   No Response      *      *      *                
17   No Response      *      *      *                
18   No Response      *      *      *                
19   No Response      *      *      *                
20   No Response      *      *      *                
21   No Response      *      *      *                
22   No Response      *      *      *                
23   No Response      *      *      *                
24   No Response      *      *      *                
25   No Response      *      *      *                
26   No Response      *      *      *                
27   No Response      *      *      *                
28   No Response      *      *      *                
29   No Response      *      *      *                

 

09/30/14 17:09:03 Fast traceroute 212.183.133.181
Trace 212.183.133.181 ...
 1 192.168.1.254     5ms    4ms    4ms  TTL: 64  (bthub.home ok)
 2 217.32.141.9     20ms   21ms   18ms  TTL:254  (No rDNS)
 3 217.32.140.254   19ms   19ms   18ms  TTL:253  (No rDNS)
 4 109.159.245.2    21ms   20ms   21ms  TTL:252  (host109-159-245-2.range109-159.btcentralplus.com ok)
 5 31.55.164.65     21ms   21ms   20ms  TTL:251  (No rDNS)
 6 31.55.164.107    21ms   21ms   23ms  TTL:250  (No rDNS)
 7 109.159.248.116  21ms   21ms   21ms  TTL:249  (acc1-10GigE-0-3-0-5.bm.21cn-ipp.bt.net ok)
 8 109.159.248.2    30ms   44ms   27ms  TTL:248  (core2-te-0-2-5-0.ilford.ukcore.bt.net ok)
 9 109.159.254.217  26ms   26ms   25ms  TTL:247  (peer1-xe3-1-1.telehouse.ukcore.bt.net ok)
10 195.66.224.124   29ms   31ms   31ms  TTL:246  (lndgw2.arcor-ip.net bogus rDNS: host not found [authoritative])
11 85.205.0.86      27ms   27ms   28ms  TTL:244  (No rDNS)
12   No Response      *      *      *                
13   No Response      *      *      *                
14   No Response      *      *      *                
15   No Response      *      *      *                
16   No Response      *      *      *                
17   No Response      *      *      *                
18   No Response      *      *      *                
19   No Response      *      *      *                
20   No Response      *      *      *                
21   No Response      *      *      *                
22   No Response      *      *      *                
23   No Response      *      *      *                
24   No Response      *      *      *                
25   No Response      *      *      *                
26   No Response      *      *      *                
27   No Response      *      *      *                
28   No Response      *      *      *                
29   No Response      *      *      *                

 

Looks like there maybe a routing issue somewhere in the path.

 

Vodafone would you sort this out urgently please as it could be effecting a lot of your customers

 

Regards

 

Infinidim

Infinidim
0 Thanks

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)
In response to infinidim

‎30-09-2014 06:36 PM

Hi everyone,

 

You can check for the latest information on this issue here.

 

Thanks,


Matt B

0 Thanks

infinidim
4: Newbie
In response to Retired-Matt_B

‎30-09-2014 07:05 PM

Matt_B, why has it taken Vodafone till today to find that there is an issue with the SureSignal back end system or routing...???

 

Can I have compensation from Vodafone for not providing service please.

 

Regards

 

Infinidim

Infinidim
0 Thanks

Retired-Sarah
Moderator (Retired)
Moderator (Retired)
In response to infinidim

‎02-10-2014 12:47 PM

Hi infinidim,

 

We’ll have everything back up and running as soon as possible.

 

Please keep an eye out here, for further information and updates.

 

Thanks,

 

Sarah 

0 Thanks