My mark 1 SS box has generally been working fine for the last year and a half, but has recently stopped working. The front shows a solid power light only. Nothing has changed at my end and thus I wonder if this is due to the recent firmware upgrade announced on the forum.
I've tried all the steps in the troubleshooting guide, including reset etc a number of times over the last few days, but the box still shows a single solid light.
One point to note is that as another user has reported, when doing the reset and first holding the reset button for 30 seconds, I do not get a full set of solid lights (i.e. all lights on at the same time) but instead get the lights sequencing through very quickly in exactly the same way it does some seconds after powering up. I don't know whether this has any significance or whether it it is just the choice of wording in the troubleshooting guide.
Also worth noting is that following a reset:
i. the device DOES get an IP for a short period, i.e. it can be ping'ed from my network. However, it seems to lose this after some time, at which point it cannot be ping'ed. Solid light still showing on the device though.
ii. following the reset, after a while the 2nd light does come on, and the 4th light blinks. At this point I thought everything was working, but a short time later find that it has reverted back to solid single light. Again, this seems to be the pattern each time I go through the reset steps.
Diagnostics information:
i. Serial number: 21231986254
ii. Speedtest: 54.49Mb download, 15.90Mb upload
iii. Ping test: Packet loss 0%, ping 17ms, jitter 1ms
iv. tracert result:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms endian.smar.local [172.16.1.1]
2 6 ms 6 ms 6 ms 217.32.145.227
3 67 ms 90 ms 48 ms 217.32.145.254
4 10 ms 9 ms 10 ms 213.120.181.150
5 10 ms 10 ms 10 ms 217.41.169.225
6 10 ms 10 ms 10 ms 217.41.169.109
7 10 ms 10 ms 10 ms 109.159.251.249
8 25 ms 23 ms 23 ms core2-te-0-4-0-17.ealing.ukcore.bt.net [109.159.251.61]
9 17 ms 20 ms 16 ms peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.120]
10 19 ms 19 ms 19 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 19 ms 19 ms 17 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
v. Please further note that I do have an internal firewall, but this has been configured with all the appropriate port forwarding rules and HAS WORKED FINE FOR THE LAST 12 MONTHS since it was installed. Nothing has changed at the firewall for at least 6 months.
Can you please help.
Thanks.
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