Suresignal v2 not working (25th Oct)

[billybobuk]

Hi,

One of my sure signals stopped working at the end of October - looking at other posts, it seems that many others have had the same problems too.

I've spoken to phone support but they didn't really help much - is it possible for you to flag the serial 40120532862 to have a firmware upgrade / reset?

Cheers,

[Retired-Laura]

Hi  @billybobuk 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura