Suresignal v3 not working

[dturfery]

Red light flashing

First light off

Second light solid orange

Third light solid orange

Speed: 65.59Mb Download 18.5Mb Upload

IP Address: 81.138.18.80

Serial Number: 42151241157

Tracert:

1 3 ms 1 ms 3 ms BTBusinessHub.home [192.168.1.254]

2 9 ms 10 ms 9 ms host81-135-160-1.in-addr.btopenworld.com [81.135.160.1]

3 10 ms 8 ms 8 ms 213.120.178.141

4 11 ms 10 ms 9 ms 213.120.177.98

5 11 ms 11 ms 11 ms 213.120.178.67

6 11 ms 11 ms 11 ms 217.41.168.107

7 11 ms 12 ms 12 ms 109.159.249.114

8 12 ms 10 ms 11 ms core4-te0-9-0-19.faraday.ukcore.bt.net [109.159.249.15]

9 12 ms 11 ms 11 ms peer1-et-9-1-0.telehouse.ukcore.bt.net [213.121.193.165]

10 13 ms 26 ms 12 ms lndgw2.arcor-ip.net [195.66.224.124]

11 14 ms 12 ms 12 ms 85.205.0.86

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

[Retired-Charles]

@dturfery - The lights you mention indicate that a restart is needed for the Sure Signal.

[dturfery]

thanks - have tried both restart and reset upwards of 20 times this morning to no avail.

will try again though.

I now have flashing red and just the 3rd light on solid orange.

[dturfery]

still nothing from the suresignal

flashing red and 3rd light solid orange.

any ideas?

[Retired-Charles]

@dturfery - Please try the following:

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Also try using another ethernet cable.