Switching from Sky to Vodafone - wasn't activated as planned today..now I have no dial tone....help

[Bryan839]

Switching from Sky to Vodafone....activation planned for today, no broadband or phone since first thing this morning,  called vodafone and their saying Openreach didn't send an engineer and they don't know why..so now I have nothing, no working phone line or broadband, all they can do is wait for openreach to inform them of a delay??

My parents are elderly and cannot be without a phone line, anyone been in the same position?, how do I go about contacting openreach?

[Tash]

Apologies there's been a delay in getting things set up with your Broadband and Home Phone @Bryan839, it's not what we like to see  

Have our Broadband team since provided any updates for when you'll be up and running?

If you're still experiencing issues, please give our dedicated team a call on 08080 034 515 between 8am - 11pm, seven days a week. They're also available to talk to on Live Chat.

We can then get some further clarification for you and assist you further.