System and Phone Light constantly flashing

[ojobson]

The issue you’re experiencing:

 No signal.

What light sequence you're seeing:

Flashing Power, steady Yellow phone lights

(Sometimes after some fiddling I will get a solid power light and a flashing white light 1 (the one ajacent to the power light - internet connection?).

Your speed test results from here.
14ms | 12.79Mbps | 0.75Mbps

Your external IP address from here.

 31.185.222.199

Your Sure Signal serial number:

42152156446

The results of a traceroute.

 1  192.168.1.254 (192.168.1.254)  3.130 ms  0.471 ms  0.465 ms

 2  192.168.1.1 (192.168.1.1)  0.752 ms

    lo0.11.central11.pcl-bng01.plus.net (195.166.130.139)  11.509 ms  11.353 ms

 3  irb.11.pcl-cr01.plus.net (84.93.249.97)  12.183 ms  11.387 ms  11.363 ms

 4  ae1.ptw-cr01.plus.net (195.166.129.0)  12.061 ms  11.445 ms  11.702 ms

 5  lndgw2.arcor-ip.net (195.66.224.124)  14.702 ms  15.545 ms  15.099 ms

 6  85.205.0.93 (85.205.0.93)  13.202 ms  13.165 ms  13.400 ms

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36  192.168.1.1 (192.168.1.1)  1.034 ms !H  98.291 ms !H  0.674 ms !H

[Retired-Sarah]

@ojobson Please can you try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.