cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

ReSync

stewcos
4: Newbie

Hi, we had a power cut yesterday and when the power returned my sure signal was not receiving any power.

 

i have replaced the power lead which has sorted the power issue, however ever since the signal booster is not transmitting any signal.

 

lights keep flashing but never locking on.

 

could you please resync my box the serial number is 40111015901

 

sure signal version 2 many thanks.

 

 

11 REPLIES 11

stewcos
4: Newbie

Is anyone able to assist me today :Smiling:

 

cineriv
16: Advanced member
16: Advanced member

Hi stewcos,

Have you tried a factory reset as described here? .......

For version 2 Sure Signal (the one with 3 lights on the front):

 

  • Factory reset is performed by pressing the reset button for 30 seconds with the power cable plugged in. you will see the LED flash in sequence 1, 2, 3 then go out.
  • Release the reset button (there is no need to remove the power cable for this model)
  • The device will now go into a predefined setup sequence which can take anywhere between 20 minutes to 6 hours depending on the speed of the customers connection.

 Try that and see if that brings it back to life.

 

Regards .

Mike.

Hi mike, thanks for getting back to me.

 

yes I tried the reset yesterday and again this morning.

 

still the same as before.

 

i am hoping that a resync would bring things back to life.

 

is this possible to do?

 

many thanks

 

cineriv
16: Advanced member
16: Advanced member

Hi stewcos,

Re-syncs can only be carried out on here by the Tech team who won't be until tomorrow at the earliest. 

You could, however, try Tech support on Live Chat and see if they can help. 

http://www.vodafone.co.uk/contact-us/index.htm

 

Live chat is near the bottom of the page and does get busy, so just hang on once there and you'll get an advisor.

 

P.S. Sorry,  I see ChazzD has just proved me wrong!  :smileyvery-happy:

ChazzD
Moderator (Retired)
Moderator (Retired)

@stewcos

 

I've done a resync of your Sure Signal for you. I hope this resolves the problem.

 

Let us know if you need any further help. :Smiling:

stewcos
4: Newbie

Many thanks guys....... Nothing this end yet. I know it takes a period of time...... How long should I expect to wait for the resync to work with my box?

 

thanks

cineriv
16: Advanced member
16: Advanced member

Hi Stewcos,

I would leave it at least overnight.

 

Regards,

Mike.

stewcos
4: Newbie

Hi Guys, still no luck i am afraid.

 

not sure where to go next to be honest. i have done the tests that seem to be required and posted below.

Trace route isn't looking great??.... but if i am honest its just a series of numbers etc to me.

 

If you could let me know what to try next that would be great.

 

the unit itself might be faulty after the power cut............who knows 😕

 

What light sequence you're seeing: All Flashing at once...then nothing - then a 5 second delay before it starts again


Your speed test results from here. ping 36ms- Down: 2.98 : upload 0.84

Your external IP address from here. 90.219.141.192

 

Your Sure Signal serial number:40111015901

 

The results of a traceroute.

 

 

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

 

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

 

1 4 ms 3 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 141 ms 98 ms 98 ms 027808f6.bb.sky.com [2.120.8.246]
4 113 ms 47 ms 32 ms lndgw2.arcor-ip.net [195.66.224.124]
5 49 ms 98 ms 101 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 



 

cineriv
16: Advanced member
16: Advanced member

Hi stewcos,

Your test result look ok to me ... Your speed isn't great, but not bad enough to prevent the SS from running, and your traceroute is fine also.

In your first post you said that you had replaced the power lead, could you tell me what the rating is of the replacement in Volts and Amps please?

 

Regards,

Mike.