Texts

[csdh]

Hi

I recently have got an 5c Iphone. I have sent texts to all my friends with a new number and although they can all receive texts, 2 of them cannot text me back. When they di, it says 'error' or 'failed' How can we resolve this issue?

[BandOfBrothers]

Hi,


First check your call and text blocking facility.

 info here https://support.apple.com/en-gb/HT201229

Ask them to check theirs too.

[csdh]

Thanks they are not blocked. Do you have any other ideas?

[BandOfBrothers]

It could just be a temporary glitch.
Try turning the iPhone Off and On or turn Airplane Mode On and Off.

The two others should check their phones and their own Network for issues.

Are the two that are trying to send you texts iPhone users ? Are they on the Vodafone Network. Have you recently ported to Vodafone.

If you and they are using iMessage then a data connection is required.

I assume both you AND the two affected have checked any blocking lists ?

Had these two been able to text you previously before you changed to an iPhone ?

Try ure Sim in another phone as a process of elimination 2 rule out the phone or sim that may be at fault.

If texts are received when your sim is in another phone then something within the iPhone could causing an issue.

On the iPhone hold down the Power & Home button together until  Logo shows then release both & the iPhone will reset

Other options are :

Settings -> General -> Reset -> Reset Network Settings.