So I ordered my iPhone 7 Plus Rose Gold 128gb on 13th September. And here I am on the 3rd of November still waiting for it.
Just after I ordered it, the tracker said it would be delivered around 25th September, all good and dandy. Then it changed to 10th October, still good and dandy. Then to the 26th October, and finally to the 2nd November. The tracker is still stuck on 2nd Nov, so out of curiousity I called customer services last night to find out where the hell my phone is. After 4 calls and 10 different departments, they explain to me that because the backorder was over a month, the bank demanded new confirmation for the deposit for the phone, which the member of customer services supposedly retriggered, and I get told "100% guaranteed your phone will be delivered to the Canterbury store tomorrow (today)." Quite happy with this result, I go in today, only to find my phone isn't actually there. The sales team member tells me customer service were very incorrect to tell me my phone was available. He notes down the problems I've had (including the fact I've called customer service 15+ times in the last month), and he simply tells me to go away and call customer service again. I sit on the phone for 45 minutes and get told, "Yes your phone will be with you by Monday at the latest." I thank and hang up, and not quite believing them I called again half an hour ago, only to get told that the iPhone 7 Plus will not be available at Vodafone until January at the earliest. I have been misled multiple times by Vodafone and it's incredibly frustating. What on earch am I meant to do now!?
.png "Moderator (Retired)"){kind=icon}
