Top-Up not processed

[tesperanca]

Hi, I have topped up today on the store and also using the Web interface via Credit Card but still no top up has been received. I have also restarted the device, but to no avail.

Can someone help?  ##>##

[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]

[BandOfBrothers]

Hi

Sometimes there can be a slight delay to a top up showing. 

If you check with Live Chat they'll be able to access your account and check. 

[tesperanca]

Thanks lee, but I am unable to access the live chat either and my Vodafone landline phone is also not working 😐

[BandOfBrothers]

Other ways to contact Vodafone Customer Services are from a phone with a Vodafone sim in and call 191 or call Landline Tel :03333040191

Or re check that the funds have been taken from your card and it's not a pending transaction and check your Vodafone information in a short while to see if it's updated.